Rob Walker

[Rob Walker @rswalker82]

@Yorkboy28 @KiaUK Hi John, did you get this sorted I’m having the same issue today.

Any tips on how to fix it?

[Rob Walker @rswalker82]

@virginmedia can you start sending out tweets please to let people know when the services they are paying for is actually working. Bored to death of checking my wifi to see if it’s working or not. Can’t wait until my @SkyUK package is installed.

[Rob Walker @rswalker82]

@oldmuggins @virginmedia We had a similar issues for eight weeks, turned out an engineer had disconnected us at the box by accident. Was promised compensation / credit on our bill but we are still waiting for that. In the process of moving to @SkyUK now miles better.

[Rob Walker @rswalker82]

Day 19 without any internet and a tv not working properly got to love @virginmedia for the customer updates as to when the service you pay for will be repaired/ resumed absolutely shocking, not heard a thing from them. #CustomerService #customerexperience

[Rob Walker @rswalker82]

@virginmedia Yeah yeah yeah that’s what you said last time and he was none the wiser either.

[Rob Walker @rswalker82]

Hi @bt_uk & @SkyUK from a customer service perspective how would you keep a customer who has had no internet connection for 14 days updated as to when the service they pay for will be back up and running? Just that @virginmedia don’t appear to do anything, just curious.

[Rob Walker @rswalker82]

@virginmedia You guys are hilarious, both the tv and internet are reporting as working fine on your system. Yet I still can’t get access to the internet (over 2 weeks now) and now I can’t get the channel listings on the tv. If it wasn’t so annoying it would be hilarious 😂

[Rob Walker @rswalker82]

@virginmedia I love how hard @virginmedia make it to complain spot the car anyone 😂

[Rob Walker @rswalker82]

@virginmedia Absolutely no update or communication from @virginmedia for the last two weeks as to why my internet hasn’t been working. You still managed to take payment though. Why is the “status update” saying it’s working when it obviously isn’t???

[Rob Walker @rswalker82]

@virginmedia The stairs page is saying it’s working but it isn’t. …!

[Rob Walker @rswalker82]

@virginmedia Hi sorry for the late response I don’t have access to the internet at the moment as you well know. The service advised me that the internet would be working at 3 today needless to say it still isn’t working and that’s the 3rd missed repair date in two weeks.

[Rob Walker @rswalker82]

@virginmedia No it’s not an engineer came out nearly two weeks ago and said it’s problem with the network and that I needed to contact customer services, I have done daily now and I keep getting fobbed off with dates to when it will be working again.

[Rob Walker @rswalker82]

@bt_uk Hi @bt_uk no we mistakenly went with @virginmedia as a provider. How would you deal with a customer loosing there internet service would you let them know it was being switched off, let them know when it would be working again provide updates etc?

[Rob Walker @rswalker82]

@virginmedia No notice it wasn’t going to be working no reasoning as to why it isn’t working and two lies as to when it would be working. Spent hours trying to get an update just to be fobbed off time and time again. Shocking customer service.

[Rob Walker @rswalker82]

@virginmedia @virginmedia It’s a current service but won’t be for much longer. Your customer support service is up there with the worst I’ve ever experienced. Just fobbed off at every opportunity.

[Rob Walker @rswalker82]

Nope not at all one of your engineers came to see me and said it’s a network issue and I should of been notified obviously you forgot to do that.

[Rob Walker @rswalker82]

@virginmedia I’ve had enough of talking to a computer and your shocking customer service. My internet has been off since Thursday for maintenance without any prior warning can’t even speak to anyone to find out when it will be back on. Time to use another supplier I think.

[Meeeeee @DonnaDlm71]

Saw this yesterday.
And in a nutshell. . .
Welcome to 2020.