Rakesh Tailor

[Rakesh Tailor @rtailor]

@HBSToron @PattyHajdu 100% agree, but the Union and AC can’t solve this themselves, they need arbitration to do the right thing for workers and keep the economy running …

[TDESAA Athletics @TDESAA_TDSB]

Live action from the @tdsb Grade 8 Girls Basketball championships @TDSB_Glenview vs @johngalthouse.

[Rakesh Tailor @rtailor]

Data is King - #speechanalytics is so important via @MyCustomer @Genesys https://t.co/Kk7xZFwWbM

[Rakesh Tailor @rtailor]

Infographic: How 32 tech companies grew their user base http://t.co/SgF8M4uD1b

[Rakesh Tailor @rtailor]

Customer Satisfaction is Not a Good Indicator of Customer Behavior http://t.co/ehqDMN4LJr

[Rakesh Tailor @rtailor]

Forrester index says no firms in UK, Germany or France deliver “superior experience” http://t.co/mKJU5ZDL0L

[Rakesh Tailor @rtailor]

Do You Really Know Your Customers? 4 out of 5 Consumers Say No! via @MyCustomer http://t.co/QYi7Yxf2Ih

[Rakesh Tailor @rtailor]

Customer experience hinges on “four basic rules of human emotion” http://t.co/qzc41CRbky

[Rakesh Tailor @rtailor]

Read how @Genesys voice analytics helps iiNet hear customer problems via @CMOAustralia http://t.co/UKg9uRHDVA

[Rakesh Tailor @rtailor]

Is the UC Industry the Next Novell? http://t.co/TrsUyiUTRU

[Rakesh Tailor @rtailor]

Gartner Names @Genesys a Leader in 2015 MQ for Contact Center Infrastructure! http://t.co/wFngcRHgJp

[Rakesh Tailor @rtailor]

Pick a Cloud Provider, But Plan Your Exit http://t.co/DA6wL6g3yT

[Rakesh Tailor @rtailor]

10 Laws of Customer Success http://t.co/DQvBY0cmrP

[Rakesh Tailor @rtailor]

Salesforce for Sale? http://t.co/eLUZ3skbD8

[Rakesh Tailor @rtailor]

If You Love the Customer, Your Organization Will Hate You http://t.co/XYvUN5qBBC

[Rakesh Tailor @rtailor]

How to Avoid Three Epic Customer Service Fails http://t.co/U3igvSUDKV

[The New York Times @nytimes]

New research suggests there may be cognitive drawbacks to reading on a screen http://t.co/bqY1e84hhh

[Rakesh Tailor @rtailor]

Frost & Sullivan Recognizes Genesys Growth Strategy in the North American Cloud Customer Solutions Market http://t.co/nLKflOnxXJ

[Rakesh Tailor @rtailor]

Gartner's 2014 Hype Cycle for Emerging Technologies Maps the Journey to Digital Business http://t.co/xStftPXGv6