Roman Toldy

[Roman Toldy @rtoldy]

@wingo URGENT! My flight from Cartagena to Medellín is today, but your payment system is blocking my online check-in due to a failed baggage payment. Case WP-3348720. I’ve contacted support repeatedly with no solution. Please escalate this immediately. I need urgent assistance!

[Roman Toldy @rtoldy]

@airindia @airindia wow, week passed and still nothing 👌🏼👌🏼
@TataCompanies

[Roman Toldy @rtoldy]

1/4
@airindia’s approach to customer care is shocking.

They offered reimbursement of an acknowledged expense. The moment I refused to give up my remaining claims, they changed their position and demanded “full and final settlement” or no reimbursement at all.

[Roman Toldy @rtoldy]

@airindia Thank you. Given the history of this case, words such as “priority review” no longer provide reassurance. I have repeatedly received promises of review followed by generic responses and changing positions. I expect a factual and fair resolution.

[Roman Toldy @rtoldy]

@airindia @TataCompanies @DGCAIndia @staralliance @IATA @SingaporeAir @MoCA_GoI @OneMileataTime @thepointsguy @beuc @timesofindia @IndianExpress @htTweets

[Roman Toldy @rtoldy]

4/4

It is extremely concerning that an airline is attempting to use reimbursement of an expense arising from its own failure to adequately assist stranded passengers as leverage to force them to surrender their unresolved claims.

[Roman Toldy @rtoldy]

3/4
AI initially confirmed that reimburs. of our hotel would be processed as a gesture of care.However, after I made clear that accepting this reimb. wouldn’t mean waiving my remaining claims, AI changed its position and now demands that I accept this amount as a full and final.

[Roman Toldy @rtoldy]

2/4
After cancelling our flight to Europe, we were left stranded in Delhi transit for almost two days without visas, without proper assistance, and without a reasonable rerouting to our contracted final destination.

[Roman Toldy @rtoldy]

@airindia @airindia Still same generic spam replies instead of reimbursement! Shame on you!

[Roman Toldy @rtoldy]

After repeated attempts to resolve a reimbursement claim with AI, they continues to refuse reimbursement of expenses incurred when we were left overnight at Delhi airport without assistance and forced to arrange our own return to Europe. @airindia @DGCAIndia @TataCompanies

[Roman Toldy @rtoldy]

@AirIndia cancelled AI153, offered rerouting a week later or to Shanghai (not my dest.), provided no hotel, and refuses reimbursement. This is a clear failure to mitigate passenger damage under the Montreal Convention. Escalated to @DGCAIndia & ECC. @TataCompanies @campbelwilson

[Roman Toldy @rtoldy]

The matter has now been referred to the Directorate General of Civil Aviation and the European Consumer Centre for review.

[Roman Toldy @rtoldy]

@airindia @airindia How long does it take to review my claim? Its absolutely rude and inconsiderate that you are not able to reply in normal time frame, even month passed. Shame on you!

[Roman Toldy @rtoldy]

@airindia @airsewa_MoCA @DGCAIndia @austro_control

[Roman Toldy @rtoldy]

@airindia @airindia

[Roman Toldy @rtoldy]

@airindia Unacceptable that I’ve been waiting over 3 weeks for a response to claim #37518454. Even worse after being left 2 days at Delhi airport without hotel or assistance. If not resolved immediately, I will escalate via @airsewa_MoCA and @DGCAIndia. Worst company 😡

[Roman Toldy @rtoldy]

@airindia @airindia

[Roman Toldy @rtoldy]

@airindia @airindia

[Roman Toldy @rtoldy]

@airindia @airsewa_MoCA @DGCAIndia @austro_control

[Roman Toldy @rtoldy]

@airindia @airindia still same generic replies

[Roman Toldy @rtoldy]

@airindia @airindia I have been told the same thing multiple times already, yet there has still been no progress or response to my claim. This is not a resolution. I expect a concrete update and timeline, not repeated generic replies.