@ATTHelp I spoke with ATT this afternoon and the agent (after40 minutes) was able to get the $150 returned on next month’s statement. I hope it sticks this time. I am loyal to ATT, a gold star member, and have no reason to lie about not having the old router. Thanks for your response.
@ATTHelp in April we had a new underground cable installed. Alex the tech, asked rather than mail old router back, did we want him to just return it. We agreed. One mo we were charged 150. Called. They removed charge. Now 3 mos later we are charged again. We do NOT have Gateway