Federica Cremisini

[Federica Cremisini @rubinoblu]

@ItalyinLDN 3 days ago called and held on for 1h before the call was automatically cut off due to no one being available…today called and opted for the call back option but no one has called me. I urgently need to speak to someone about my passport. Can this be resolved?

[Federica Cremisini @rubinoblu]

@wizzair Will you then reimburse me the £60+ I will spend to talk to your customer service just to fix your mess? I wasn’t the one who change a scheduled flight, I didn’t set up a website that can’t deal with a simple booking change. Get your act together!

[Federica Cremisini @rubinoblu]

@wizzair Any updates? Please can you escalate this? Changing a flight should become a full time job for me. Please can you respond in a meaningful way to my emails via the above link. Even better call me or provide a non premium number I can use.

[Federica Cremisini @rubinoblu]

@wizzair I have already used that link, someone answered days ago asking ‘what are your new dates?” I responded then chased but nothing. I need to change this date but can’t take manth!

[Federica Cremisini @rubinoblu]

@wizzair is there any way of getting a response?

[Federica Cremisini @rubinoblu]

@wizzair u amended my inbound flight which doesn’t suit me. Virtual Assistant out of order, premium rates to call not ok, can’t change online b/c my inbound flight now sold out and won’t let me rebook just the outbound. Could u make it more difficult? Help

[Federica Cremisini @rubinoblu]

@wizzair u amended my inbound flight which doesn’t suit me. Virtual Assistant out of order, premium rates to call not ok, can’t change online b/c my inbound flight now sold out and won’t let me rebook just the outbound. Could u make it more difficult? Help

[Federica Cremisini @rubinoblu]

@wizzair Looks like someone refreshed the system your end because now my flight has been changed from the original time to a new time and does not show as cancelled anymore. This should resolve it but very disappointed with the level of service I have received today nevertheless.

[Federica Cremisini @rubinoblu]

@wizzair you have cancelled my flight (again). When I try to rebook I get an error message. When I try your chat I get ‘try again’. Your call centre charges extortionate fees. Can someone assist me urgently? You regularly change and cancel booked flights. It is a bad habit.

[Federica Cremisini @rubinoblu]

@wizzair In regard to calling you, please call me as I should not be made liable for your outrageous call charges. Please do not tell me that you can’t make outbound calls. If that is the case, please escalate my complaint (ref 3b62a010) and get a manager to address

[Federica Cremisini @rubinoblu]

@wizzair Please can you get the information and investigate? It’s not my choice to cancel or have glitches in your system. I can’t resolve this, only WizzAir can and I need to rebook or know what is going on before it is too late to make alternative arrangements!

[Federica Cremisini @rubinoblu]

@wizzair App says outbound flight has been cancelled and when I click start rebooking I get an error message

[Federica Cremisini @rubinoblu]

@wizzair Thanks. I get a different message in the website - see screen shot. But I have already received an email alerting me the flight has been changed. Do you know what is going on? Why are the app, the email and the website saying 3 different things?

[Federica Cremisini @rubinoblu]

@wizzair Complaint no 3b62a010 - it says it will take 30 days (!) for a response. Unacceptably long. Please resolve today.

[Federica Cremisini @rubinoblu]

@wizzair Again, see screen shot - £1.45 per minute plus phone company access charge is NOT a local rate. It is a premium fee. I did not ask for my booking to be disrupted or to have a faulty system which force me to call you. Please sort this out meaningfully.

[Federica Cremisini @rubinoblu]

@wizzair Did you not see the screen shot? That does not work - it keeps saying to try again and I have been trying since last night! Please read the original tweet!

[Federica Cremisini @rubinoblu]

@WizzAirUK_W9 you have cancelled my flight. When I try to rebook I get an error message. When I try your chat I get ‘try again’. Your call centre charges extortionate fees. Can someone assist me urgently? You regularly change and cancelled booked flights. It is a bad habit.

[Federica Cremisini @rubinoblu]

@wizzair hubby left school pics of my children (Christmas present for grandparents) onboard aircraft (W6 5781 GWT to FCO seat 36 B and C, inflight magazine compartment). What’s the WIZZ AIR lost & found best contact no to help locate?