@747_TJ Hey! 👋 That’s definitely not the experience we want for you. If the emails are feeling like too much, you can unsubscribe anytime using the link at the bottom of our emails. If you’d like, send us a DM and we can help take care of it for you. 💛
@01199283_ Thanks so much for sharing this with us! We really appreciate hearing your thoughts - feedback like this helps us a lot as we look at how we're connecting with our customers.
@LoriEveUGC40 Aww, we love to hear that!! 🥹💛 Thank you for sharing the love! If you ever want styling help for your next space, we’re just a DM away. ✨
@IraGilligan@LisaAllen_NC We really appreciate you sharing this. We know the 2-piece system isn’t for everyone, and we recently launched a one-piece version that’s much easier to handle - feel free to message us if you’re interested in trying one out! 👋😊
@ms_viola_lee Hi, Viola! 👋 Sorry to hear you had trouble with our Exchange Portal. It can only process one exchange at a time, but you can start another for your second rug through the portal.
If it’s still giving you trouble, DM us your order number and we’ll help set up a manual 1/2
@mturnage82 Smaller sizes usually fit fine in a home washer, but for larger ones (like 9x12 or 10x14), a commercial machine is best. 👍 We recommend checking our Washing Machine Guide first to make sure your washer can handle it: https://t.co/53t6VU48gl
@mturnage82 backing, and a cushier feel underfoot. 🛋️✨
If you’ve got a Rug Pad from your two-piece setup, it’ll just take a little break while your All-in-One shines. When you’re ready to swap back to your covers, that Rug Pad’s right there waiting.
Got questions? Our DMs are open. ✍ 2/2
@mturnage82 We get it. Change can be a lot. But good news: our two-piece system isn’t going anywhere.🙌
The new Tufted All-in-One rugs are just a refreshed take on our Tufted style — same cozy look and washability you already love, just without the setup. One piece, built-in nonslip 1/2
@wenders1022 Haha, sounds like Banksy is really putting your Ruggable to the test! 🐶💪 Good thing it's built for exactly these moments. Hope your pup feels better soon! ❤️
@GJDragon Hi Catherine! We’ve made a few changes to our product offerings recently, and our Star Wars collection is unfortunately no longer available, as we’ve made the difficult decision to retire these styles. We’d love to help you find another show-stopping rug that gives the same 1/2
@TinaLovesLights So sorry for the trouble! 😢 We don’t ship to APO/FPO addresses at this time. We truly appreciate your understanding, and recommend subscribing to our newsletter for any future updates! 📰
@Continental80 Hi, Brian! We’re so sorry! 💔 Express shipping isn’t available on your selected rug, and we don’t ship to your new country yet. Make sure you are subscribed to our newsletter by visiting https://t.co/18a8HqzrmW to get updates on all things new at Ruggable!