Thank you very much for everyone's support. I would like to reiterate our principles: Binance will handle the issues related to Binance. Those who acquired depegged assets at low prices yesterday earned them by staying up late, and we will not reclaim those. For wealth management users involved with the three depegged packaged assets, the process is being handled gradually. For trading users who experienced losses or liquidations due to platform latency issues, we will address each case individually.
Some friends have been very enthusiastic in spreading information about Binance's compensation for losses, which has led to a large influx of inquiries. We have activated customer service teams still in training and cross-language support using translation, which may easily lead to more backlogs and issues. I reiterate: we do not compensate for personal trading losses caused by price fluctuations or unrealized losses.
Thank you for your support.
非常感谢大家的支持,我重申一下原则:币安的问题币安会管,昨天捡到低价脱锚资产的朋友是他们熬夜赚的,这部分我们就不追回了;涉及三个脱锚封装资产的理财用户逐步处理中;交易用户因为我们平台问题卡顿期间带来的亏损,爆仓,我们会逐一处理。
有的朋友非常热心传达了币安亏损赔偿的信息,导致大量进线,我们启用了培训中都的客服和用翻译的跨语言客服,可能容易产生更多积压与问题,我重申一下:我们对价格波动带来的个人交易损失、未盈利亏损不做赔偿。
感谢您的支持
Due to significant market fluctuations over the past 16 hours and a substantial influx of users, some users have encountered issues with their transactions. I deeply apologize for this. If you have incurred losses attributable to Binance, please contact our customer service to register your case. We will review your account activity individually, analyze the situation, and provide compensation accordingly. However, losses resulting from market fluctuations and unrealized profits are not eligible for compensation.
The reason Binance is Binance is that we never shy away from problems. When we fall short, we take responsibility—there are no excuses or justifications. We are committed to serving every user to the best of our ability, and we will manage what we are responsible for.
The market remains volatile at present, so please be mindful of investment risks.
由于过去16小时内市场波动较大,涌入用户过多,部分用户在交易中遇到问题,我感到非常抱歉。对于币安原因导致的亏损可以联系客服登记,我们将逐一核对你的账号行为进行分析裁决赔付,需要一些时间,但对于市场波动带来的亏损及未实现盈利不在赔付范畴。
币安之所以是币安是因为我们从来不逃避问题,做得不好的立正挨打,有多少用户就应该能服务好多少用户,没有理由和借口,我们该管的部分一定会管。
当前市场仍在波动期,请大家防范投资风险。
🚨 Breaking News:
Today is a historic day for $CRO
Trump Media Group CRO Strategy has announced $6.4B in funds to build America’s Cronos Treasury.
At closing, Trump Media Group CRO Strategy is expected to be the world’s largest holder of CRO.
Read the press release for more info on the proposed Business Combination and important info about $YORK, $YORKW and $YORKU
https://t.co/4O4mx46KZJ
Another Terrible Space from @Stepnofficial
Nothing but @shitirastogi overhyping thier "amazing" partnerships and collaborations (which provide ZERO ecosystem value) through what is so obviously a highly scripted Q&A space - I don't think I have ever hear @yawn_rong so unenthusiastic about upcoming changes... of which none really actually apply to fixing the problems.
It amazes me that the team is so oblivious to the fundamental problems of the platform and their failure to address them both internally and publicy is absolutely mindboggling.
The only positive news from the space was that the team will be Airdropping GMT next week as a part of their annual trailblazer event... get ready for a GMT dump in price as users sell trying to recoup what ever value they can.
@yawn_rong talked about his "big" plan to attract more users... I hate to break it to you mate - attracting new users is not going to fix #STEPN problems. you need to break down the SUPPLY/DEMAND mechanisms that are insanely unblanced causing EXCESSIVE supply and sell pressure into the market.
It does not matter how many eyes land on #STEPN when youre showing a value trend of -30% month after month.
-92% value in 90 days is not going to attract new users...no matter how many of them view it.
Some advice - go back to basics...
Fix the fundamentals of the platform first. Create some stability and value rention/appreciation. Create a trackrecord of stability and you'll find attracting new users will come naturally.
This hype marketing/collaboration/partnership nonsense is not working as evident of the last three years.