Runners Need

With inspiration and advice from runners for runners, set your pace with #RunnersNeed

[Runners Need @RunnersNeed]

@LukeFro40179311 @HaydonSartin @LukeFro40179311

[Runners Need @RunnersNeed]

@LukeFro40179311 @HaydonSartin @LukeFro40179311

[Runners Need @RunnersNeed]

@LukeFro40179311 @HaydonSartin I apologise you've had no response so far. Please let me know how I can help you ?

[Runners Need @RunnersNeed]

@HaydonSartin Hey Sartin, I am so sorry to hear that you have not received your trainers! Please send us a DM with your order details so we can look into this for you.

[Runners Need @RunnersNeed]

@atouchofbespoke Thank you for the details, the team will look into this and respond to your email. Please note we cannot exchange via post, you can only return goods for a refund back to the original method of payment. For more information, please visit the return policy on our site.

[Runners Need @RunnersNeed]

@atouchofbespoke Hey Martin, I am so sorry to hear that you have not had a response via email. Please DM us with your order number/ticket number as we are keen to look into this for you. We can also be reached via live chat or phone between 9AM and 5PM on 01174562342.

[Runners Need @RunnersNeed]

@rhfrew Yes- The Runners Need Silverburn store stocks both running shoes and running clothes/ gear.

[Runners Need @RunnersNeed]

@Tagfcuk Apologies for the inconvenience. Could you please reach out via email with your order number? We’re keen to investigate this for you. Thank you!  [email protected]

[Runners Need @RunnersNeed]

@Tagfcuk Thanks for letting us know, what is your order number with us?

[Runners Need @RunnersNeed]

@Tagfcuk Good morning Tagfcuk,

Thank you for your message.

Please could you DM us or contact us on email (if possible) and we can certainly conduct an investigation into this.

My apologies you have not received this order yet.

[Runners Need @RunnersNeed]

@pet_pinky Thank you for getting in touch with us concerning this.

Would you be able to contact us on [email protected] and we can outline how we can proceed here.

Thanks once again!

[Runners Need @RunnersNeed]

@theturkishdave Good morning,

Thank you for your message and for taking the time to write in with such lovely feedback. It is great to hear about the excellent customer service provided by staff in our stores.

I have passed your feedback on to our retail team to ensure recognition can be gi...

[Runners Need @RunnersNeed]

@Katli1 @dhlexpressuk @RoyalMail I am sorry to hear this, Please get in touch with us via 01666 336447 or [email protected] so we can chase DHL for you in this instance.

[Runners Need @RunnersNeed]

@TremainRoss We are sorry to hear how you have received your order.

Please can you send an email to [email protected] with some images and your order details and we can look at how we can get this resolved for you.

[Runners Need @RunnersNeed]

@neildanson @Vitality_UK Good morning,

Thank you for your email.

Please be advised that we are no longer in partnership with Vitality, so are no longer able to accept 25% or 50% discount vouchers. Vitality is now in partnership with https://t.co/0MvPh7r906 and your Vitality discount can be redeemed ...

[Runners Need @RunnersNeed]

@expertanalytics @PUMA @PUMARunning In this case, I would advise sending an email to [email protected] so that one of our team can assist with this further Matt.

[Runners Need @RunnersNeed]

@expertanalytics @PUMA @PUMARunning We are very sorry to hear this. Please can you send us a DM so that we can investigate this further?

[Runners Need @RunnersNeed]

@Skyscapegroup4 Apologies for the inconvenience regarding the warranty claim - your goods have been sent back to Head Office for our team to assess. 

Whilst in extreme cases it can take this many weeks, in most cases it is much sooner. Please keep an eye-out on your email inbox for updates.

[Runners Need @RunnersNeed]

@Barneteye Good morning Roger,

Thank you for contacting us. Please DM us!

[Runners Need @RunnersNeed]

@chucklelee Good afternoon Christopher,

In reference to our prior correspondence, we have explicitly outlined all pertinent details regarding the conclusion of our contract with Vitality for our customers. You may verify this information in our FAQ section on our website.

I sincerely ap...