rupert pick

[rupert pick @rupspick]

@British_Airways we are approaching the anniversary of our family flights being cancelled six hrs before flying and still no refund…

To mark this occasion I will be writing to my MP and papers. It is beyond a joke.

[rupert pick @rupspick]

@DFDSUKUpdates Been in the queue since 6.30am. Not even checked in… is there some tech issue?

[rupert pick @rupspick]

@British_Airways 11 months since cancelling our family flights with 6 hrs warning we still haven’t received a refund.

Banging my head against the wall to get a response! Lots of updates saying “we are reviewing the case” but no decision. What is there to review? #despair

[rupert pick @rupspick]

@British_Airways It is nearly a year since you cancelled our family holiday, 5 hrs before we were set to fly. Yet our case is still unresolved. Is this really an acceptable way to treat a loyal customer? You send us copious emails telling us our case is being reviewed.

[rupert pick @rupspick]

@British_Airways Another month has gone by and I still haven’t heard anything. I plan to write to my MP if I haven’t received a reply by Tuesday next week. To be clear I have not received any compensation or a refund for a flight YOU cancelled. This is beyond appalling.

[rupert pick @rupspick]

@British_Airways you cancelled our family holiday flights on 9th July to Salzburg… 6 hours before the flight. No alternative flight was offered. 3 months later we’ve received our refund nor compensation. I don’t suppose you think this is world class service!

[rupert pick @rupspick]

@British_Airways But I will not use BA for our corporate flights until this is sorted we will not fly British Airways

[rupert pick @rupspick]

@British_Airways Tik Tok. Tik tok I still haven’t heard anything. We are now approaching 4 months since our flight.. I am going to speak to an ADR on Monday as this simply isn’t good enough. I have just booked two return business flight to Nairobi return for my business

[rupert pick @rupspick]

@British_Airways I still haven’t heard from your customer service team… if I don’t hear anything from them by COP 2nd November I will hand deliver a note to your CEO at your company HQ. I am flabbergasted by this service.

[rupert pick @rupspick]

@British_Airways I have composed a letter addressed to your CEO, Mr Doyle, which I will hand deliver next Friday. I am not the complaining type but I am really shocked by:

1. How hard you have to fight as a customer to get a response
2. How slow you are in dealing in claims.

[rupert pick @rupspick]

@British_Airways And you are sitting on it. I don’t think this is fair.

[rupert pick @rupspick]

@British_Airways I appreciate the quick response but do you think a 14 week delay is justified? I can understand that it takes time to process a compensation claim but the refund element should be paid immediately. It is unequivocal. The flight was cancelled, by you. You happily took our money.

[rupert pick @rupspick]

@NandosUK chaos at Gatwick South… hoards of customers now crowding the pass

[rupert pick @rupspick]

@NandosUK your system at Gatwick South is chaos… hoards of customers at the pass

[rupert pick @rupspick]

Putting a case for purpose in business at 10.35 this morning. You can join for free at #leadershiplessons event. https://t.co/oYGMIvVgnk @MT_editorial

[rupert pick @rupspick]

@mrjakehumphrey That’s my 2 year old! Take it as a complement

[rupert pick @rupspick]

@mrjakehumphrey M@ ccxfxgghyhuuhbbhhghuihDhvcf h#bhhuui

[rupert pick @rupspick]

Pokemon fans queue up for opening of temporary London pop-up shop https://t.co/P6LHlAz1XV

[rupert pick @rupspick]

@BudgetUK booked a car for Lisbon airport... queuing for over 1.5hrs to get served. Appalling experience. In the same amount of time I can fly from London to Lisbon. Never again with budget!