@Hertz gold screens at SFO airport not working. Gold booth is closed. Long queues inside with only 2 agents. Really poor customer service. Should have rented with AVIS. #CX
Excited to be sharing my thoughts on #martechstrategy at @Iterable's #ActivateTour London on June 21. I'll focus on 'How To Build A Customer-Obsessed Martech Ecosystem'. Reserve your seat: https://t.co/nYmBoQdY4I
Marketing and CX leaders: Don't rely on the "butterfly effect" to measure business value. Check out my latest @forrester blog post, and make plans now to join us for our CX EMEA Forum in London on May 10-11. https://t.co/bjDoHp0sk2
Join us for the @forrester Predictions 2023: CX, Digital & Consumer Marketing event in London on January 18th for a lively discussion on the predictions that will reshape CX and marketing in 2023. https://t.co/Xf4RmEmumd