Rusty Warner

VP, Principal Analyst at Forrester Research serving B2C Marketing Professionals. This is a personal account. Tweets are my own.

[Rusty Warner @RustyWarner]

@Hertz gold screens at SFO airport not working. Gold booth is closed. Long queues inside with only 2 agents. Really poor customer service. Should have rented with AVIS. #CX

[Rusty Warner @RustyWarner]

I'm speaking at the Marketing Leaders Summit 2024 on 5th September at the Waldorf Hilton Hotel, London. https://t.co/lvLlj68F4j

[Rusty Warner @RustyWarner]

Pleased to announce the latest @forrester Wave evaluation of 13 real-time interaction management (RTIM) vendors. https://t.co/i5ky86A6Gj

[Rusty Warner @RustyWarner]

Art Offers An AI Reality Check For Martech https://t.co/qJ9XntkgO4 via @Forrester

[Rusty Warner @RustyWarner]

Jeff Lawson @jeffiel kicking off @twilio #SignalConf. Love the inspirational stories from https://t.co/BTenwEh4CF.

[Rusty Warner @RustyWarner]

Looking forward to tomorrow's webinar with @netcore_cloud - join us: https://t.co/Tex67Fycwl

[Rusty Warner @RustyWarner]

Excited to be sharing my thoughts on #martechstrategy at @Iterable's #ActivateTour London on June 21. I'll focus on 'How To Build A Customer-Obsessed Martech Ecosystem'. Reserve your seat: https://t.co/nYmBoQdY4I

[Rusty Warner @RustyWarner]

Technology is not neutral, and responsible design is critical. @AurelieLHostis @forrester #ForrCX

[Rusty Warner @RustyWarner]

Consider the seven levers of trust when evaluating generative AI use cases. @eiannopollo @forrester #ForrCX

[Rusty Warner @RustyWarner]

Generative AI will enhance creativity, not destroy it. @McProulx @forrester #ForrCX

[Rusty Warner @RustyWarner]

Empathy is multi-layered…@joquintanilha @forrester #ForrCX

[Rusty Warner @RustyWarner]

Watching @martinjohngill kick off @Forrester’s CX EMEA Forum - it’s going to be a great couple of days. #ForrCX

[Rusty Warner @RustyWarner]

Check out The @forrester Wave: Cross-Channel Marketing Hubs, Q1 2023. https://t.co/BOccFOhRtu

[Rusty Warner @RustyWarner]

Marketing and CX leaders: Don't rely on the "butterfly effect" to measure business value. Check out my latest @forrester blog post, and make plans now to join us for our CX EMEA Forum in London on May 10-11. https://t.co/bjDoHp0sk2

[Rusty Warner @RustyWarner]

Inspired by @Malala and her thoughts on education and equality. @Qualtrics #qualtricsX4

[Rusty Warner @RustyWarner]

Looking forward to Thursday's webinar with #evam's @dorukmutlu https://t.co/y57OgZpoUO

[Rusty Warner @RustyWarner]

Join us for the @forrester Predictions 2023: CX, Digital & Consumer Marketing event in London on January 18th for a lively discussion on the predictions that will reshape CX and marketing in 2023. https://t.co/Xf4RmEmumd

[Rusty Warner @RustyWarner]

Looking forward to this #webinar with @Mapp_Digital on how to extract the most value from your #martech stack. https://t.co/SNmybhEJUI

[Rusty Warner @RustyWarner]

Looking forward to this #webinar with @pelatro on #CX and #CustomerCentricity. https://t.co/Wp4rt0il3j

[Rusty Warner @RustyWarner]

Looking forward to this #webinar with @pelatro on #CX and #CustomerCentricity. https://t.co/Wp4rt0il3j