sheryl kingstone

Tired mom and wife, Avid photographer, Customer Experience Advocate @451research, digital technology addict. Tweets and opinions are my own.

[sheryl kingstone @skingstone]

And you are screwing over @Rogers business customers with over charging. I’m trying to stay with the company but you make it very frustrating

[sheryl kingstone @skingstone]

Hey @RogersHelps I can’t believe you charge a $50 fee per line to change from a business account to a consumer account. There are no contracts. How unprofessional and poor customer service after being online and getting disconnected. You are unbelievable.

[sheryl kingstone @skingstone]

Hey @RogersHelps I can’t believe you charge a $50 fee per line to change from a business account to a consumer account. There are no contracts. How unprofessional and poor customer service after being online and getting disconnected. You are unbelievable.

[sheryl kingstone @skingstone]

@nickpatience Nice shot

[Jordan McKee @jordanhmckee]

a16z-backed fintech Tally, which raised $172M in funding, is shutting down after running out of cash https://t.co/BnYfZLDvRf

[sheryl kingstone @skingstone]

@AirPassRightsCA @WestJet Can you also share where in the air passengers rights document that it shows where they are responsible?

[sheryl kingstone @skingstone]

Example for CLAIRE-GBT at #InformaticaWorld is marketing use case guiding marketer with LLM's, data management foundation for data discovery, data quality and data exploration with simple prompts across data sets @Informatica . Top use case for marketers is campaign optimization

[sheryl kingstone @skingstone]

#InformaticaWorld Key theme: AI demand has accelerated. If you don’t keep up, you will be left behind. Leaders want to use AI, but the data isn't ready leading to increased risks. Data management is foundational to #GenAI. CX Data Drivers will create competitive differentiation.

[sheryl kingstone @skingstone]

Where #data and #AI come to Life @Informatica #keynote #InformaticaWorld. Digital Transformatio, Modernization and #GenAI - @RoyalCaribbean is using the data as a differentation. They are not focusing on risk, but using it to improve the #CX They are a CX Data Driver using AI.

[sheryl kingstone @skingstone]

It is all about bringing together #Data and #AI at the keynote for @Informatica - Using data strategically for next-best action, improved customer service using data, AI and conversational interfaces. The data is the foundation that is fragmented, siloed and not trusted.

[sheryl kingstone @skingstone]

I am expecting to hear a lot about #AI and #Cloud at #InformaticaWorld - Not surprisingly, our data shows that AI outpaced cloud and IoT for the first time in 5 years as most disruptive technologies businesses are investing in for the next two years. @Informatica #CLAIREGPT

[sheryl kingstone @skingstone]

@AirPassRightsCA Basic info. Why basic info? It’s been long enough to have more than basic info

[sheryl kingstone @skingstone]

AI Agents and Co-pilot announced @Zendesk. Continued digital disruption is shifting customer perceptions of the ideal experience. Automation and Insight needed to scale customer service to meet business goals of retention and revenue growth. #AI #ZendeskRelate2024 @zendesk

[sheryl kingstone @skingstone]

External pressures on businesses have produced a pattern of caution mixed with optimism. Businesses are still spending on low hanging fruit to compete in the experience economy. Top #AI and #ML strategy is Customer Service and Support. #AI #ZendeskRelate2024 @zendesk #DX

[sheryl kingstone @skingstone]

With the power of AI built for humans- it is about helping customer service and support using automation, service and guidance. AI and insight can help ensure customer service reps have the right proactive guidance #AI #ZendeskRelate2024 @Zendesk CEO @TomDaytonFlyers

[sheryl kingstone @skingstone]

Better customer outcomes using @Zendesk Metrics matter and customers show results. Our research shows that digitally driven businesses that focus on EX and CX show strong business improvements. "#AI overall quality will go up" #AI #ZendeskRelate2024 @Zendesk CEO @TomDaytonFlyers

[sheryl kingstone @skingstone]

AI will change the face of customer experiences. Maturity matters as businesses focus on digital engagement, conversational AI. "Faster, smarter and Better CX.
There's going to be a huge evolution over the next five years." #AI #ZendeskRelate2024 @Zendesk CEO @TomDaytonFlyers

[sheryl kingstone @skingstone]

Since emotion is the currency of experience, customer service and contact center departments will invest in new tools that harness the power of understanding intent to turn emotion into brand loyalty. #AI #ZendeskRelate2024 @zendesk the future of CX

[sheryl kingstone @skingstone]

Businesses must close the content loop from ideation and creation to activation and measurement. @AdobeSummit
launches #GenStudio and its #contentsupplychain. @451Research shows improved context, collaboration and control with secure empowerment of all stakeholders. #AdobeSummit

[sheryl kingstone @skingstone]

Key message for @adobesummit @AdobeSummit is all about the role of data and content for personalization at scale

[sheryl kingstone @skingstone]

Our @451Research addresses the power of a customer ingelligence platform for structured and and unstructured data that must include embedded privacy, data governance, and identity to power a dynamic customer graph to fulfil the vision of contextual experiences. @SPGMarketIntel

[sheryl kingstone @skingstone]

Businesses must gather real-time customer data to meet customer requirements. Quantifying #CX across the buying journey reveals that points of friction and revenue represents at least a $250bn opportunity over a six-month period
@SPGMarketIntel #adobesummit