Rogers

Canada’s communications and entertainment company.
For support visit @RogersHelps or

[Rogers @Rogers]

@FrathosCAN Hi Ralph! Have you had a chance to check https://t.co/mc2sldTrBe to see if there are any officially known outages in your area?

If you're not seeing any known outages at that site that match your area, I would highly recommend calling into speak with our tech support team. ^ch

[Rogers @Rogers]

@rccola1962 Thank you for letting us know about this issue. When you have a moment, would you mind letting us know which model of Rogers Xfinity TV box you're using and seeing this issue on? You can find it on the bottom of the box if you flip it over. ^ch

[Rogers @Rogers]

@paul__sullivan Thank you for letting us know about this issue! Would you kindly let us know which model Rogers Xfinity TV box you're using and seeing this issue on? You can find it on the bottom of the box if you flip it over. ^ch

[Rogers @Rogers]

@oc_2030_vision Do apologize about the inconvenience at the moment. Is it safe to assume you have tried to reboot the modem and the tv box recently to see if it has pushed an updated as of yet? ^rt

[Rogers @Rogers]

@Daretoonow You're welcome. I'm sure our technical teams will be able to assist further in getting you up and running. ^rp

[Rogers @Rogers]

@Daretoonow If that doesn't work, would you happen to have access to calling us from another phone? If so, it would be best to contact our technical teams using our international support number [phone]. ^rp
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[Rogers @Rogers]

@Daretoonow Oh no, since there's is just the one network, manually connecting to another network wouldn't be an option at this time. If you haven't done so, can you please try toggling on/off Airplane mode.
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[Rogers @Rogers]

@Daretoonow Can you please try manually connecting to another available network to see if that helps? ^rp

[Rogers @Rogers]

@Daretoonow Thank you for confirming. Does it show that you are connected to a network at this time? ^rp

[Rogers @Rogers]

@Daretoonow Besides your voicemail, are you able to make or receive calls from other numbers? ^rp

[Rogers @Rogers]

@howardruns @RogersHelps You are very welcome. Thanks for your feedback as it helps to shape the future as we are always striving to improve the customer experience. -Eric

[Rogers @Rogers]

@safi_tanvir Hi Safi!

Please have a look at https://t.co/QMw8GKrJtw to check your specific address. We do offer 5G and 5G+ coverage in Milton. ^ch

[Rogers @Rogers]

@Nurr_Osman Hello. We have a dedicated number 1-514-734-7699 customers can call while outside of the country for support. Thanks! -Eric

[Rogers @Rogers]

@jjlefam So sorry about the technical concerns at the moment, I am assuming you have tried to reboot the box and or modem to see if that helped with your issue. If all the other channels are working it may be an issue with the broadcasting channel. ^rt

[Rogers @Rogers]

@CoachCal99 If you are still experiencing issues, the next step would be connecting with our Technical Support team via https://t.co/gCjCMfRcr4 . ^ BE

[Rogers @Rogers]

@EMSIJason Hello and thanks for reaching out. If you are experiencing ongoing issues please connect with Sportsnet+ support at https://t.co/FumirpUgKB for troubleshooting. -Eric

[Rogers @Rogers]

@MimiGhosal The call would be free when calling from your Rogers line, but for that to occur you need to be connected to the wireless tower in your country that you are visiting. Your SIM card is associated with your line regardless of the device you are using. ^rt