ઋતુલ પટેલ (RuTuL PaTel)

Mechanical engineer by profession and by choice😎

[ઋતુલ પટેલ (RuTuL PaTel) @rutulpatel289]

@PhilipsLiveFrom @jiko_roy88 @philipsindia @Philips No one is reponding they are just raising complaint but not solving it Totally fed up with all your representatives 😑

[ઋતુલ પટેલ (RuTuL PaTel) @rutulpatel289]

Extremely pathetic after-sales service from @PhilipsIndia @PhilipsCare. My Philips HTL8162 soundbar top glass broke & your service center refused repair even when I agreed to PAY. Complaint #260119204927 was auto-closed without resolution. Your staff said spare not available &

[ઋતુલ પટેલ (RuTuL PaTel) @rutulpatel289]

@jiko_roy88 @philipsindia Again closed the Service request without completing the Service No call nothing from there end this is been done since almost 2.5 months😑 @Philips @PhilipsLiveFrom

[ઋતુલ પટેલ (RuTuL PaTel) @rutulpatel289]

@jiko_roy88 @philipsindia no solution is done since 2 months no one is responding worst service donot buy any phillips product 😑

[ઋતુલ પટેલ (RuTuL PaTel) @rutulpatel289]

@Philips @philipsindia @ConsumerAffairs @jagograhakjago I have complained to all i can On twitter On Service Station On The Helpline number But No one is completing my Complain or solving it Fed up of complaining. Worst company I will scrape The sound bar 🙏

[ઋતુલ પટેલ (RuTuL PaTel) @rutulpatel289]

@Philips @philipsindia @ConsumerAffairs @jagograhakjago totally frustrated after complaining this many times and Not getting the service. No one Is calling Nothing Happening Again and again Customer service tell To file complaint and twitter Handle says same but not solving the issue😑

[ઋતુલ પટેલ (RuTuL PaTel) @rutulpatel289]

@Philips @philipsindia @ConsumerAffairs @jagograhakjago You can contact me on my Email [email protected]

[ઋતુલ પટેલ (RuTuL PaTel) @rutulpatel289]

@Philips @philipsindia @ConsumerAffairs @jagograhakjago at extra payment but now company is saying that they dont have spare parts how they are selling this product rightnow if they donot have spare parts .

[ઋતુલ પટેલ (RuTuL PaTel) @rutulpatel289]

@Philips @philipsindia @ConsumerAffairs @jagograhakjago i am not able to Send you in Private My Phillips Soundbar It is HTL1862 bought before 1.5 years the glass of the sound bar is broken as It fell but the sound bar touch panel is in working position company told me to Replace the body I agrees

[ઋતુલ પટેલ (RuTuL PaTel) @rutulpatel289]

@Philips @philipsindia @ConsumerAffairs @jagograhakjago Upper glass is broker other things are working normally but they are refusing to change the glass They told this is not available how this is possible as per government guidelines a company should have spareparts of the product if they are selling it.

[ઋતુલ પટેલ (RuTuL PaTel) @rutulpatel289]

@Philips @philipsindia @ConsumerAffairs @jagograhakjago i have already given in the Trailing tweet all the details are provided

[ઋતુલ પટેલ (RuTuL PaTel) @rutulpatel289]

@philipsindia Company is still selling products whose spare parts are not available with the service center @jagograhakjago @consumerforum_

[ઋતુલ પટેલ (RuTuL PaTel) @rutulpatel289]

@philipsindia Till date it has been almost month since my first complain and yet i have not received any Reponse from the concern team if you update me about the status or I can scrap it and buy new one from other company totally frustrated taking followup's.

[ઋતુલ પટેલ (RuTuL PaTel) @rutulpatel289]

@philipsindia I have been continuously calling for a long time but no proper solution has been given. This is completely unacceptable customer service.

Take responsibility and resolve this immediately.

@Philips @PhilipsIndia @ConsumerAffairs @jagograhakjago
#PhilipsIndia #WorstService

[ઋતુલ પટેલ (RuTuL PaTel) @rutulpatel289]

@philipsindia Again my complaint has been CLOSED without resolving the issue!
The concern team says they received an email that the glass spare part is NOT AVAILABLE.
If spare parts are not available, then WHY are you still selling this product?

[ઋતુલ પટેલ (RuTuL PaTel) @rutulpatel289]

@writeranita1 @philipsindia @PhilipsCare Same happening with me Worst services they provide. They are just delaying not Giving proper time.

[ઋતુલ પટેલ (RuTuL PaTel) @rutulpatel289]

@philipsindia Can i Get the Reply of Date when can it can be Fixed ?

[ઋતુલ પટેલ (RuTuL PaTel) @rutulpatel289]

@philipsindia I have Talked with the person that you have given the contact he told me that he has emailed long time in the Head office But he have not received any revert from the head office About the dispatch of the Body of The sound bar.

[ઋતુલ પટેલ (RuTuL PaTel) @rutulpatel289]

@philipsindia I have texted him but still not received any call or Message from the executive.

[ઋતુલ પટેલ (RuTuL PaTel) @rutulpatel289]

@PhilipsCare @philipsindia i have already reached them and they made the job but it is auto closed without completing it

[ઋતુલ પટેલ (RuTuL PaTel) @rutulpatel289]

promised update in 10 days, but no call, no response. Is this how you support customers? Selling products without spare parts availability is unacceptable. Please resolve urgently or I will escalate this to consumer forum @PhilipsSoundIN