@liam_at_shopify@ShopifyDevs need some help please
we received a negative 1-star review with false claims, and are now being threatened with further reputational harm
merchant was on a monthly plan and uninstalled after the free trial
in the only support email we received before the review was posted, we responded within ~30 minutes
weird week to be a shopify app dev
channel just hit 300 subs. dotdev is coming up. should be celebrating
instead the app store review purge tanked my rating to 4.6 whilst keeping a fraudulent 1-star review I flagged over a month ago ๐
@Olu_Abiodun01 Yeah, the review purge initially removed the fraudulent 1-star so I didnโt mind it. Then it got added back.
I wonder if they know or care how badly this impacts apps like ours
@jzazove@jzazove who do we follow up with a fraudulent 1-star review that is dragging our rank down? your automated purge seems to have caught everything except this...
it was removed then added back again