Ryan P. Hicks

Global Client Director @AVAYA | Husband / Dad | Enterprise Transformational Leader 🇺🇸

[Avaya @Avaya]

With Avaya Nexus™, implementing mission-critical voice doesn't mean you have to sacrifice your collaboration tools of choice.

Build a communications infrastructure that won't compromise. Learn more about the flexibility of Avaya Nexus: https://t.co/dEIMS3EOoQ

[Avaya @Avaya]

AI shouldn't replace your best agents. It should make them better.

Our Tandem Care model lets AI handle complex tasks, freeing up your team to focus on empathy and judgment.

Learn how to augment your CX team: https://t.co/iVYNiJHNBH

[Avaya @Avaya]

Avaya CEO @Patrick_Dennis on Avaya Infinity®: its biggest advantages are openness & sovereignty. Flexible cloud, on-prem & hybrid deployments let organizations future-proof and adapt to change while protecting data.

Explore more: https://t.co/nF1p9tpWWh

[Avaya @Avaya]

Scaling virtual care requires enterprise orchestration, not more point solutions.

Read our latest blog for key takeaways from #ATANexus 2026 on driving true ROI, AI governance, and giving care teams clinical context, not just data: https://t.co/EsY0QifW8o

[Avaya @Avaya]

The next phase of Avaya x @avatarin_ is here! By combining Avaya Infinity® with avatarin's robotics, we're taking AI-powered CX beyond the contact center—uniting AI agents, physical AI, & human experts.

Read the press release: https://t.co/s8IZyvaMkY

[Avaya @Avaya]

Human expertise + AI precision = Tandem Care. 🤝

The latest Avaya Infinity® capabilities help orchestrate AI & human agents in perfect sync, backed by @Databricks security. Say goodbye to AI silos and hello to "One Intelligence."

Read the blog: https://t.co/PphEGANRdT

[Avaya @Avaya]

Data governance is the backbone of AI.

As CEO @patrick_dennis says, our @Databricks partnership brings enterprise-grade security to Avaya Infinity®. With Delta Sharing and Tandem Care, we’re eliminating blind spots and unifying your data.

Learn more: https://t.co/lT5dN7IAFW

[Avaya @Avaya]

Japan-based @avatarin_ chooses Avaya Infinity® to power robots that unite agentic AI, physical AI, & human experts!

Discover the new game-changing capabilities for Avaya Infinity that are powering the future of CX for innovative companies like avatarin: https://t.co/UL7kyM4GR6

[Avaya @Avaya]

Enterprise comms conversations are shifting toward reliability in highly regulated industries. Reliability is becoming the first principle of enterprise comms strategy.

Learn more from @TheTonyLama, in his latest feature in The Fast Mode: https://t.co/zK9u9shb3M

[Avaya @Avaya]

Join our live demo on 5/6 to see how Avaya Infinity’s open orchestration allows you to bring your own LLMs, leverage your own secure data, and unify your customer journey.

Americas 11a.m ET session: https://t.co/yBuaokZFR7
INTL 1p.m. GMT session: https://t.co/jBG0QZjr6u

[Avaya @Avaya]

In his latest article for Contact Center Pipeline, Avaya’s @TheTonyLama explores a critical CX challenge: how to provide AI systems with accurate, secure, real-time context across complex enterprise environments.

The solution? MCP.

Read the full article: https://t.co/Wp9MkBas64

[Avaya @Avaya]

The Avaya Nexus™ marketecture highlights 4 foundational pillars that make the most trusted platform for regulated & high-security sectors: high resiliency, hardened security/compliance, deployment flexibility, and integration readiness.

Learn more: https://t.co/a5xRRKVqlb

[Avaya @Avaya]

The first stop of Journeys with Avaya 2026 is officially underway!

Today we’re in Washington DC sharing how Avaya is helping government operations modernize while maintaining the reliability they demand.

Visit our events page for available updates: https://t.co/02Wc5c6GQV

[Avaya @Avaya]

Tune in for another on-demand webinar with Avaya! In this session, learn more about the Avaya Infinity™ platform, Avaya’s direction, recent advancements & key priorities that drive decision-making.

Visit the registration link to watch on-demand, anytime: https://t.co/KWUD5yUZOe

[Ryan P. Hicks @ryanphicks1]

@jackisaidit27 @PressSec @margbrennan God bless America 🇺🇲 🙏❤️🤍💙

[Avaya @Avaya]

“If the price of knowledge comes down, where do you seek & find purpose?”

That’s one of the questions Avaya CEO @patrick_dennis raises as he looks to the future of AI and its compounding effect on innovation.

Learn more about how AI is shaping behavior:
https://t.co/DOlCtnVGFu

[Avaya @Avaya]

Security is an unwavering concern for business communication platforms that handle sensitive data, & a single breach can wreak havoc on not only internal data privacy but also on customer trust.

Learn how Avaya Cloud Office can uplevel your communications:https://t.co/k0bSyWhSRQ

[Avaya @Avaya]

Avaya's greatest accomplishment in 2025 according to CEO @patrick_dennis was successfully handling a high volume of change in just 12 months.

Hear more of Patrick and Katherine's conversation around the state of the business at Avaya: https://t.co/VaIv9oDiCc

[Avaya @Avaya]

Avaya and @Verint 20+ year partnership delivers a powerful combination: the Avaya Infinity platform with Verint’s AI-powered bots designed to elevate customer interactions.

Find out how Avaya Infinity + Verint can transform your contact center today: https://t.co/H6fGEq1Dwx

[Avaya @Avaya]

In a sit down with @CXFoundation analyst Katherine Stone, Avaya CEO @patrick_dennis highlights how our teams came together to tackle a major challenge, ending 2025 with meaningful wins.

Visit our website to hear more on the state of the business at Avaya: https://t.co/VaIv9oDiCc