Rylan Roach

Die Hard Liverpool Supporter. Loves Cricket, Football & F1.

[Rylan Roach @rylanroach]

@BookMyBai we have asked for a replacement 2 weeks ago but no one answers the phone. Terrible service. The agent who we’re interacting with is Junaid.

[Rylan Roach @rylanroach]

Purchased a @BlueStarLtd ac from @cromaretail kadugodi as a replacement for a faulty croma branded ac. One week has passed since delivery but still the ac is not installed @BlueStarCare

[Rylan Roach @rylanroach]

@cromaretail @cromaretail So now my new blue star ac is just lying at home cause @cromaretail kadugodi is not agreeing to pay the installation charges for the replacement ac and uninstallation charges for the faulty ac.

[Rylan Roach @rylanroach]

@cromaretail @helponsitego @onsitegoindia I want to know who is Jeffery? He keeps resolving the complaint without ever calling or visiting. He must be super talented. Please promote him. This job is too easy. Just resolve without solving #customerservicefail #liars

[Rylan Roach @rylanroach]

@cromaretail @cromaretail so here’s an update. I purchased a blue star ac. I paid the difference amount, but the ac is still not installed. The reason for this is because i have not agreed to pay installation charges again. I aleady paid installation charges for the croma ac.

[Rylan Roach @rylanroach]

@cromaretail @cromaretail there are even uninstallation charges for the existing faulty croma ac which have to be paid. Ideally as a consumer i only wanted 1 ac for which i will pay installation charges only once. Uninstallation is not even a question.

[Rylan Roach @rylanroach]

@cromaretail @cromaretail If the case is eacalated and if its high priority yet no one has contacted me. What is your framework and defination of high priority? Not even speak to the customer for more than 2 weeks? #CustomerServiceFail #ridiculous

[Rylan Roach @rylanroach]

A compliant has been registered since the day of AC installation but this no one calls or visits. I’ve made multiple visits to @cromaretail and they always assure me that someone will come to check the problem but no one shows up. Also, the complaint keeps getting closed.

[Rylan Roach @rylanroach]

Never buy a Croma AC from @cromaretail. Sub-standard product which is faulty and the service is terrible. Purchased an AC 2 weeks ago. The remote has no display. The AC also has cooling issues. Plus there is a smell when you switch it on.

[Rylan Roach @rylanroach]

@IndiGo6E @IndiGo6E Ive had the same response for a week already. Why is it taking so long for an update? I already didn’t have the stroller during my travel which was an inconvenience already. Please have the basic courtesy to at least provide an update.

[Rylan Roach @rylanroach]

@NoBrokerCare Fix your app @NoBrokerCare and dont show wrong information to users. You cannot show 2 different amounts. Lower amount on banner and higher amount on the payment page. We’re not fools.

[Rylan Roach @rylanroach]

@NoBrokerCare @nobrokercom why you showing different amounts on promo screen and payment page. Your field agents any dont help and dont come for visits

[Rylan Roach @rylanroach]

@NoBrokerCare Already shared @NoBrokerCare

[Rylan Roach @rylanroach]

@NoBrokerCare Its the same service. There is no difference yet on the final page the amount always changes. Your app is unstable and it has a lot of bugs. Please fix it.

[Rylan Roach @rylanroach]

@Adani_Elec_Mum @Adani_Elec_Mum Still no revert or solution here. Your agent called me last week and said that even is Re.1 is pending it will show the complete amount as pending and calculate interest on the total amount. This is illogical and senseless. I now understand how you cheat people.

[Rylan Roach @rylanroach]

@Adani_Elec_Mum I’ve been trying to resolve an incorrect bill of Feb 2024 which shows as outstanding for months but your customer service team is unhelpful and every month I am being charged interest for a bill that is paid. Why? (1/3)

[Rylan Roach @rylanroach]

@Adani_Elec_Mum The response is similar but im looking forward to a resolution here.

[Rylan Roach @rylanroach]

@Adani_Elec_Mum Here are the rest of the images @Adani_Elec_Mum (2/2)

[Rylan Roach @rylanroach]

@Adani_Elec_Mum And still there is no solution @Adani_Elec_Mum. Your team is not even checking the actual issue. Just giving some random replies. I replied asap to your wrong response but now 24 hours have passed. Not even an acknowledgment. Remaining images in the next tweet (1/2)#terrible

[Rylan Roach @rylanroach]

@Adani_Elec_Mum its been 24 hours since I shared my details. I’ve not received any resolution yet. Also, ironically no one has even contacted me yet. Should have expected something like this #CustomerServiceFail