SW

[SW @s378912]

@VodafoneUK You probably could help further - that’s why I’m annoyed! It shouldn’t be a surprise that your customers leave given appalling prices, appalling service and no incentive to stay. To be given misleading information is just the last in a long list of reasons

[SW @s378912]

@VodafoneUK Encouraged to ask about upgrading my GigaCube plan; was offered £30 w/ unlimited data. Then told after a long wait that actually, no I can’t have that! No price reduction or increase in data offered. So no upgrade options. How do you incentivise customers to stay??

[SW @s378912]

@VodafoneUK Doesn’t make a difference if there’s no real benefit. I’ll be leaving

[SW @s378912]

@VodafoneUK Yep, chatted to them. They were no help and misled me with a price they then decided they could not honour. No upgrade offered other than the same you charge for new customers. Shoddy really

[SW @s378912]

@VodafoneUK I’ve looked at that- my point is, your team offered me a good upgrade, which they then retracted in the same conversation. What I’m left with is exactly the same price & data allowance- that’s not an upgrade! Why should I stay with you when other providers have far better deals?

[SW @s378912]

@VodafoneUK @nicgraham75 Very few of your prices are competitive. How come 3 can offer unlimited 5G mobile broadband for £20/month, while yours is now £45 for 200GB?

[SW @s378912]

@Wine52HQ @The_Foy I did drop you an email - several of them. And then you stopped replying completely. Really awful service

[SW @s378912]

@Wine52HQ I’ve emailed about a missing delivery and cancelling my subscription - your team were very quick to respond initially, now nothing for 10 days despite chasing. When can I expect a reply, please?

[SW @s378912]

@eon_next Thanks but the bill seems to be erroneous. My previous bill (27 Nov) charged me for electricity from 20 Oct-27 Nov based on actual readings. The bill you’ve sent is for ESTIMATES from 1 Oct-3 Jan. I seem to have been charged twice, and only on estimates?

[SW @s378912]

@eon_next I submitted a meter reading on 4 January - no updated statement yet. When will this come through please?

[SW @s378912]

@VodafoneUK @TanTheMan_95 Same issue here, app isn’t able to display any info about my plan, charges etc. Or maybe this is because mobile internet signal and speed has been appalling/non-existent in my area for several days now??

[SW @s378912]

@VodafoneUK Yes I’ve done that and I know there’s an issue - hence my tweet! That doesn’t really answer the question though. Why is this happening repeatedly and when will it be resolved? Do you compensate customers for the lack of connection?

[SW @s378912]

@VodafoneUK issues with 4G connection in Bristol BS3 for several days now - and not for the first time, this happens regularly. Why, and when will it be sorted please?

[SW @s378912]

@EVRi_Delivery @thisworks use them too - two failed Evri non-deliveries for the same order now!

[SW @s378912]

@eon_next Bit late now! Nearly a 2 week response time?

[SW @s378912]

@eon_next your website doesn’t seem to be allowing customers to log in, when will this be resolved please?

[SW @s378912]

@nationalexpress @nxcare Yes I know it’s charged - I’ve been charged for half an hour waiting. Cheers for that

[SW @s378912]

@nationalexpress I’m at Heathrow T5 trying to book a ticket - website not working, kiosks not working, no staff present to help. Please sort this out!!

[SW @s378912]

@nationalexpress But why are you telling people to call a chargeable number if you know staff won’t be able to help??

[SW @s378912]

@nationalexpress @Moseygela Please don’t tell people to call to book - after being on hold for over half an hour I was told by your rep that they also cannot book tickets