Sarah Campbell

Avid traveller and wine lover currently living in Singapore. WSET Diploma 🍷

[Sarah Campbell @S_JCampbell]

@albertheijn shocking behaviour from one of your staff today in Koningsplein 6. Unhelpful and rude, then called me a “dumb bitch” and told me to “go f*ck myself”. Other staff said it’s common behaviour with her. No manager available - I want to make a formal complaint please

[Sarah Campbell @S_JCampbell]

@BBCBreaking Can we please call this what it is, a brutal torture and murder? RIP Rebecca 🤍

[Sarah Campbell @S_JCampbell]

@CellhireUK I have had no phone service for nearly 7 weeks and you don’t appear to care, which is rather disappointing. You also won’t speak to me direct, yet also won’t give anyone the information we need to fix the problem. What do I have to do to get a working phone?!

[Sarah Campbell @S_JCampbell]

@SingtelSupport Thank you, that would be much appreciated 🙏

[Sarah Campbell @S_JCampbell]

@SingtelSupport Hi, 6 weeks later and my mobile number still isn’t working. You’ve been given all the details needed to move account ownership 2+ weeks ago and radio silence. Can someone please do something??

[Sarah Campbell @S_JCampbell]

@SingtelSupport I don’t have any emails, it was via WhatApp with your Business team. I’m trying to get details from Matrix Cellular but not having any success… Can someone from your side please intervene?

[Sarah Campbell @S_JCampbell]

@SingtelSupport I’m now being told the numbers have been terminated and am worried you’re going to re-issue them to new customers

[Sarah Campbell @S_JCampbell]

@SingtelSupport I didn’t personally send the file, as you will only deal with the old company who previously held the numbers. I’ve been told they sent it and still haven’t been given a time window for the nos to be moved

[Sarah Campbell @S_JCampbell]

@SingtelSupport To request a transfer from corporate to personal which has been done - we provided the details but the numbers still show as terminated and we’ve not been given any update. The whole thing is really unfair given the importance of mobile numbers in Singapore. We need your help!

[Sarah Campbell @S_JCampbell]

@SingtelSupport Everyone just keeps saying to speak to Matrix, which has been done repeatedly but neither they, or Singtel seem to care. How do we escalate this and get it dealt with please?

[Sarah Campbell @S_JCampbell]

@SingtelSupport I’m sorry but you lost my understanding about a week ago - you keep asking me the same questions and telling me you’ll come back to me but you come back with no answers. Do you just make so much money that you don’t care about your customers??

[Sarah Campbell @S_JCampbell]

@SingtelSupport now 12 days of no working phone, being told every day you will get it sorted and nothing. Locked out of my iCloud because of the need for 2 factor authentication. What do I have to do to get a working mobile number?! #customerservicefail

[Sarah Campbell @S_JCampbell]

@SingtelSupport Yes they have been in touch, and have done absolutely nothing to fix the situation. Same thing every day “we’re looking into it”. I am not assured in any way that anyone is taking it seriously.

[Sarah Campbell @S_JCampbell]

@Singtel why does your customer service team not seem to care about customer service? I’ve had no mobile phone signal for 12 days, nobody can tell me what’s going on and I’m fobbed off on a daily basis. It’s a disgrace.

[Sarah Campbell @S_JCampbell]

@SingtelSupport I am not resting, nor am I assured - this has been your response for over a week. How do I speak to someone who actually cares about this situation because it doesn’t seem to be a priority for anyone so far?

[Sarah Campbell @S_JCampbell]

@SingtelSupport We’re now on day 10 of no signal (and therefore no access to bank accounts, Singpass, and every other thing you need to survive)! Either you don’t know what’s wrong, which is worrying, or you don’t care, which is not ideal either. We need a fix now please!

[Sarah Campbell @S_JCampbell]

@SingtelSupport It’s postpaid… I spent 3hrs at the bank yesterday trying to get access to my bank account, this is making people’s life hell. What exactly is the issue?

[Sarah Campbell @S_JCampbell]

@SingtelSupport no phone signal since Sunday which makes life very difficult - what’s going on??

[Sarah Campbell @S_JCampbell]

@SingtelSupport Have tried rebooting multiple times, it doesn’t pick up any signal. I reset my phone to make sure it wasn’t a hardware issue and now can’t re-install it because the sim isn’t working. I can’t access my bank account, singpass, anything - you need to get this sorted urgently!!