Singtel Support

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[Singtel Support @SingtelSupport]

@thomasjiangcy @Singtel Our team will continue to be available through these channels to support any future enquiries. Thank you for your understanding and support. 🙏 - Soo (2/2)

[Singtel Support @SingtelSupport]

@thomasjiangcy @Singtel We would also like to let you know that X will no longer be available as a customer support channel from 1 October 2026.
Going forward, you may contact us via:
WhatsApp: https://t.co/mbJvsBRuRw
Hotline: 1688 - Soo (1/2)

[Singtel Support @SingtelSupport]

@thomasjiangcy @Singtel Hi there, kindly share what’s the issue that you’re facing regarding the screenshot that you’ve shared so we can advise further.🙏 - Soo

[Singtel Support @SingtelSupport]

@midnight_serial @LazySpider3 Hi there, we regret to learn about your recent experience. We certainly want to help you out as best as we can. May we clarify if you’re using a Mobile Prepaid or Postpaid line? Also, could you kindly try rebooting your mobile device to check if the issue persists? - John

[Singtel Support @SingtelSupport]

@eugenioferrante Going forward, you may contact us via:
WhatsApp: https://t.co/mbJvsBRuRw
Hotline: 1688
Our team will continue to be available through these channels to support any future enquiries.
Thank you for your understanding and support. (2/2) - Ling

[Singtel Support @SingtelSupport]

@eugenioferrante We would also like to let you know that X will no longer be available as a customer support channel from 1 October 2026. (1/2)

[Singtel Support @SingtelSupport]

@eugenioferrante Our sincerest apologies for the delay in response. We hope your issue has been resolved. If the issue persists even after reinstalling the app, please let us know. 🙏 - Ling

[Singtel Support @SingtelSupport]

@davislimxw Our team will continue to be available through these channels to support any future enquiries. Thank you for your understanding and support. 🙏 - Soo (2/2)

[Singtel Support @SingtelSupport]

@davislimxw We would also like to let you know that X will no longer be available as a customer support channel from 1 October 2026.
Going forward, you may contact us via:
WhatsApp: https://t.co/mbJvsBRuRw
Hotline: 1688 - Soo (1/2)

[Singtel Support @SingtelSupport]

@davislimxw Hi there, kindly allow us to share that if you wish to port in from M1 Prepaid to Singtel Postpaid, you’ll first need to convert your M1 Prepaid service to Singtel Prepaid. Once you’re on Singtel Prepaid, you can then request a port-in to Singtel Postpaid. Thank you.🙏 - Soo

[Singtel Support @SingtelSupport]

@davislimxw Hi there, we regret to learn about your experience. We're checking with the relevant team and we will get back to you when we have an update. - Lai

[Singtel Support @SingtelSupport]

@mohamedzulf Hi again, noted on this. Kindly confirm if you're facing any issues installing your eSIM so we can advise further. You may also share the error message shown during installation for us to assist further. - Soo

[Singtel Support @SingtelSupport]

@mohamedzulf We would also like to let you know that X will no longer be available as a customer support channel from 1 October 2026.

Going forward, you may contact us via:
WhatsApp: https://t.co/mbJvsBRuRw
Hotline: 1688 - Soo (1/2)

[Singtel Support @SingtelSupport]

@mohamedzulf Hi there, we regret to learn about your experience and certainly want to help. Kindly share the issue you’re facing with your eSIM along with the last advice or any Case/Reference ID provided to you by our colleague, so we can check and assist further.🙏 - Soo

[Singtel Support @SingtelSupport]

@one_tatsu Great! Have a good weekend! :) - Pn

[Singtel Support @SingtelSupport]

@one_tatsu Our team will continue to be available through these channels to support any future enquiries. Thank you for your understanding and support. 🙏🙏 - Eve (2/2)

[Singtel Support @SingtelSupport]

@one_tatsu We would also like to let you know that X will no longer be available as a customer support channel from 1 October 2026.

Going forward, you may contact us via:
WhatsApp: https://t.co/mbJvsBRuRw
Hotline: 1688 - Eve (1/2)

[Singtel Support @SingtelSupport]

@ckhuang17 @Singtel We regret to learn of this. Please drop us a DM so that we can help you out on this. Thank you. - Shar