@airtelindia#airtelthanks_but_no_thanks why is there such a lack of transperancy? No one tells you who the insurance company for Airtel secure is .. no one tells you where the "terms and conditions" are.. what are you scared of @airtelindia ?
@Airtel_Presence Oh my God.. please don't call again for the same issue to tell me the same things, I have got 2 calls from the Airtel social media teams just to tell me the same things like a robot, tell me if you can share "terms and conditions" and the name of the insurer @airtelindia
@airtelindia , have the courage to at least share an escalation matrix that makes sense, where an issue that customer care can't handle is dealt with by someone who is empowered to do so, stop hiding behind the 121 customer care IDs and phone numbers #airtel_thanks_but_no_thanks
@airtelindia , this is how you reward loyalty ? To others , please don't get carried away with the airtel_secure insurance and protection, where dropping a phone does not classify as an "accident", no idea what does
#airtelthanks_but_no_thanks , just felt so cheated and betrayed