Based on the repetitive, scripted responses in the thread, JioCare's replies appear to be automated or generated by bots using templates, though they include agent names. Many users report similar experiences with their support. If it's frustrating, consider escalating via their app or official channels.
@JioCare Jiocare is so annoying they never care. I am having connection problems for more than a month. I sent emails several times to jiocare. Same template reply. We will fix in 4 hours. They never fix it. I can’t even disconnect as I paid advance.