Samuel Njoroge || CX || Business Development

CX Strategist | Host of The Experience Advantage | Helping businesses grow through customer-first experiences.

[Samuel Njoroge || CX || Business Development @sainttheremnant]

@Safaricom_Care It was resolved. Thank you

[Samuel Njoroge || CX || Business Development @sainttheremnant]

So @SafaricomPLC @Safaricom_Care have done it again. 11k from my mshwari just vanished and can’t get access to an agent because that option has been done away with.

[Samuel Njoroge || CX || Business Development @sainttheremnant]

@KenyaPower_Care what’s happening with the Paybill? My payment won’t go through, could you get this checked?
Thanks

[Samuel Njoroge || CX || Business Development @sainttheremnant]

This is what I explore weekly in The Experience Advantage™ newsletter & podcast.

Join the journey → https://t.co/bjBdE5V4c0

#CX #BusinessGrowth

[Samuel Njoroge || CX || Business Development @sainttheremnant]

Experience > Product.

In today’s world, people don’t just buy products — they buy how you make them feel.
Let’s break it down 👇🏾
#CustomerExperience #TheExperienceAdvantage

[Samuel Njoroge || CX || Business Development @sainttheremnant]

Products can be copied.

Prices can be undercut.

But the way you make customers feel?

That’s the real competitive advantage.

[Samuel Njoroge || CX || Business Development @sainttheremnant]

It costs 5–25x more to acquire a new customer than to retain one.
Retention isn’t luck — it’s strategy.
#CustomerExperience #BusinessGrowth #TheExperienceAdvantage

[Samuel Njoroge || CX || Business Development @sainttheremnant]

Join us at Paws Connect} https://t.co/Mnr85puBxV

[Samuel Njoroge || CX || Business Development @sainttheremnant]

@FellMentKE Looking forward to this one.

[Samuel Njoroge || CX || Business Development @sainttheremnant]

omg best album ever: https://t.co/YWQee844FU

[Samuel Njoroge || CX || Business Development @sainttheremnant]

omg best album ever: I'm happy to share with you my EP called Seasons. Enjoy it here.
https://t.co/YWQee844FU

[Waithaka Ent @WaithakaEnt]

Thrilled to announce that my joint EP 'Moshi' with my brother @MJWemoto is officially out now 🎵

Prod: @MJWemoto x @WaithakaEnt
Feat. @kaysha, @YtheraMusic, @ZaituniWambui1, @polarispauline, @JIVUMUSIK, @wanavokali 🙏🏾

—
Stream Moshi 🔗 : https://t.co/dE8kUpRl9y

[Samuel Njoroge || CX || Business Development @sainttheremnant]

omg best album ever: https://t.co/YWQee844FU

[Samuel Njoroge || CX || Business Development @sainttheremnant]

https://t.co/pBu7niMdgM

[Samuel Njoroge || CX || Business Development @sainttheremnant]

Please like and share with as many people as you can. #NRGWildMVPs @NRGRadioKenya

[Samuel Njoroge || CX || Business Development @sainttheremnant]

@KenyaPower that delay tho. MTR no 14246089081. Hook me up