@virginmedia lying yet again... They promised me my second request in 18months for a mobile Sim Cap would be actioned, along with Ombudsman Deadlock letter I requested over 6 weeks ago... and still nothing!
@virginmedia The reason why it was deadlocked is because you guys wouldn’t admit to not applying the cap and sending a new SIM card before. Now it happens a second consecutive time and you’re just going to “double check”? Seriously?
@virginmedia ... Also offered £10 or £20 compensation for your previous failures to apply the cap, which I thought was a joke! Apparently Ombudsman Deadlock letter to be sent to me within 3 days, but is yet to arrive 6 weeks later
@virginmedia I requested Cap in Dec 2018, but it was never set. Subsequently went over my data allowance recently and charged £96. Your colleagues said it was never set initially and would actually be set 2 months ago... but still nothing! I’m pretty sure you do this on purpose...
@virginmedia I’m trying to contact your team over the past 2 days as to why you’ve been charging me for “additional data usage” despite having allowance left. Now being charged £91 for a £15/mo contract while I still have 1GB left! Please contact me NOW to arrange refund!