Samarosh Madhavan

SagittarianTravellerFood LoverOnline Marketing Enthusiast

[Samarosh Madhavan @samarosh]

@MashreqNeo why am i still getting these. Its irrelevant and outdated mesaaging. I am no longer an account holder and I have no assets with Mashreq. Despite this, I am getting messages as a customer and Mashreq is violating GDPR. Your MarTech team implementation has a glitch!

[Samarosh Madhavan @samarosh]

@Wise @Wise State of fintech, charge the hell out of the customer even if a banks ecosystem operates around customers who expect banks to safeguard their funds. I was serious about investing in multiple products with you, now i dont want to.
#fintech #newbanking #customerbilling

[Samarosh Madhavan @samarosh]

@Wise Why are customers being charged 2% for withdrawing their own hard earned money? I think its ridiculous! What if I am travelling and I need to $10,000 in cash, I got to give you $200 for drawing my own cash from an ATM even though you are using it for loans?

[Samarosh Madhavan @samarosh]

@Wise @Wise What if as customers, we ask you to pay us 2% for every loan revenue banks make with our money? Sounds fair, no? I am literally thinking why should I keep an account that charges ridiculously for withdrawing funds?
#unfair #banking #wise #fintechstate

[Samarosh Madhavan @samarosh]

@MashreqNeo i have been receiving email statements for an account closed in AUG 2024 at your Bur Dubai Branch. Your email and CRM practices are not following GDPR by not providing ways to connect via email or unsubscribe options. YOU NEED TO STOP!

[Samarosh Madhavan @samarosh]

@YouSeeDK Hi YouSee. I am an international in Denmark struggling to understand why do you not have an option for English on your website, app, or customer care? I have a problem to address and I dont know how to get to customer care.

[Samarosh Madhavan @samarosh]

@heyairmee
My last delivery was messed up by your team. I want to ensure my next deliveries are delivered accurately. I am trying to use your app to update delivery instructions and its been such clunky experience. Its not allowing me to proceed if I dont have sms.

[Samarosh Madhavan @samarosh]

@EmiratesNBD_AE Your customer care is not responding positively. My own money is stuck with your customer and nothing is being done about it. Why are you allowing your customers to sit on accudentall sent amounts when a complaint has been raisd with reminders. #emovers #enbd

[Samarosh Madhavan @samarosh]

@EmiratesNBD_AE there has been an amount that has been wrongfully credited to Emovers ENBD account by my wife from a citibank account. Its been a month and there has been no response. Do you allow or entertain your customers to keep wrongful amounts?

[Samarosh Madhavan @samarosh]

@EmiratesNBD_AE Despite 3 reminders from Citi regarding the enquiry ter has been no response from ur team. My wife is calling you now. After receiving a reqest from citi how do you not escalate this to your customer EMOVER. They are wrongfully sitting on funds sent by mistake. #emovers #enbd

[Samarosh Madhavan @samarosh]

That’s a wrap! I completed the Reforge Marketing Technology Program! #reforgefall2023 #marketingtechnology #reforge #martech #2023

https://t.co/4ZrmumJ4b0

[Samarosh Madhavan @samarosh]

That’s a wrap! I completed the Reforge Growth Leadership Program! #reforgespring2023 https://t.co/5AwzKZcCm5

[Samarosh Madhavan @samarosh]

@Indrajith_S What a legend of an actor

[Samarosh Madhavan @samarosh]

@duCares So i just waited 26 minutes on a customer care while instead i should have just raised my request here.

[Samarosh Madhavan @samarosh]

@duCares your customer care incompetence has no bounds. First of all there is no easy way to find someone to speak to. Then the guy who I get was so incompetent he puts me on hold and transfers me to your customer care option selection instead of the right team.

[Samarosh Madhavan @samarosh]

@duCares @dutweets @duCares me voicing my service issues on a public platform definitely indicates that your customer care needs significant improvement and is not doing what it is expected to do.

[Samarosh Madhavan @samarosh]

@duCares Yes, all i want is a technician i am willing to pay for to install a device that would extend the range of your wifi (which has been disappointing for 6 months)

[Samarosh Madhavan @samarosh]

@duCares do you design a system that establishes convenience or builds on customer frustration. This is the second time a simple thing is taking painfully so long to resolve. I am so frustrated with your service because you dont care.

[Samarosh Madhavan @samarosh]

@duCares your customer care service is so flawed that I have to come to twitter to get your attention and resolved. I hope your marketing and CX understands and improves this because its a pathetic experience. I was a etisalat customer for so many years and it was much better.