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@MBonvoyAssist Btw … I’m not sure how are you guys facilitating , because I have been asked to go and directly connect with bankruptcy court in US, which for us sitting in India, is just too difficult to do
@MarriottIntl@Marriott@MarriottBonvoy when we book hotels through Marriott, expect ownership to be taken by Marriott . Sonders shutdown left us with reservations which were not honoured , but more sadly no clue on refunds and your teams just wash off their hands, sad reality
@MBonvoyAssist …Of experience or charges, instead of probably hiding it in fine print somewhere (which I would be assuming is the case) . As a customer who has stayed probably more than 500 nights with Marriott this is a trust breach
@MBonvoyAssist The problem being, it’s still a Marriotts responsibility . The reservation happened on Marriott App . As a customer I would assume @Marriott has done right due diligence before finalising the partners . And if that’s not the case , write it in bold that we don’t take ownership…
True digitization is also about enabling seamless #onlinetooffline journey for customers . Extremely bad experience with #Samsung , #cars24, and #IKEA over the last few days.