Sam Mertins

Digital comms & creative 👌 Obsessions: The way people use the internet, #travel, #food. Dir Experience Strategy @ Leo Burnett; views are my own.

[Sam Mertins @samertins]

@stockx Zoinks! So sorry guys. Should be all set now :)

[Sam Mertins @samertins]

@stockx hiya! Need some help changing a delivery address - any chance y'all can help? Thanks!

[Sam Mertins @samertins]

@stockx hey friends need to change a delivery address, any chance you can help? Thanks!

[Sam Mertins @samertins]

@Adweek - where is the NexTech conf taking place? People trying to get end of year expense approval need to get hotel estimates..

[Sam Mertins @samertins]

@Delta DM'd all the requested info

[Sam Mertins @samertins]

@Delta having difficulty checking into my international flight and am writeups is been canceled. Can you advise?

[Mike Schaffer @mikeschaffer]

I’m telling my kids this is the Avengers.

#PepsiHalftime #SuperBowl

[Sam Mertins @samertins]

@IfIWereMagneto Nothing yet

[Sam Mertins @samertins]

@ChaseSupport Wondering if there has been a change in travel credit on the Sapphire Reserve? For years we received $300 in travel credits, reimbursed after travel is booked, but I'm not seeing the same reimbursement this year. Thanks!

[Sam Mertins @samertins]

@cheapcaribbean Had a terrible time booking through you. Our accommodations were incorrect, our agent was slow and often unresponsive. We are unhappy with this trip, despite proactively reaching out to showcase an error on YOUR site. Can't say I'd recommend to anyone.

[Sam Mertins @samertins]

@IBEROSTAR I have been trying to call the Coral Level Cancun for a week to ask a few questions/make dining reservations for my stay next week and I have been hung up on over 10 times! How can I connect with someone?

[Sam Mertins @samertins]

This is a @Delta customer support appreciation tweet! 👏👏👏

[Sam Mertins @samertins]

@Delta Tried adding my known traveler # to a ticket for my flight tomorrow through the app and it didn't take. Could I get assistance?

[Sam Mertins @samertins]

@Delta Tried adding my known traveler # to a ticket for my flight tomorrow through the app and it didn't take. Could I get assistance?

[Sam Mertins @samertins]

@covid_testing loving the new system to register for a test, however there are significantly mixed messages in confirmations. Left, my email confirmation, right, site confirmation. What time is my appointment?

[Sam Mertins @samertins]

THIS 👏 IS 👏THE👏 PROBLEM👏
#pinkygloves

[Sam Mertins @samertins]

As a group chat observer, I agree.

[Refinery29 @Refinery29]

The best kinds of group chats don’t require constant attention. You can participate as little or as much as you want. You always feel included. You get the inside jokes. And you can pick and choose when you want to engage. https://t.co/M3dDoVArsD

[Sam Mertins @samertins]

My kinda bracket. Here for this @Adweek https://t.co/oX3OeYtiEu

[Ryan Lizza @RyanLizza]

I covered a lot of BLM protests in D.C. last year (tear gassed several times, hit with a rubber bullet) and the difference here in terms of the police response to property damage and violence is astounding.

[Sam Mertins @samertins]

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