@KaramaSheikh@AzamAKhan2 Thanks. I figured it out. Probably that's not him whos clueless, that's me most likely. Lol. Im overseas so not able to speak to him directly/clearly.
@HBLPak@HBLCare Already done that. Contacted @HBLCare, multiple emails on Customer Care, spoken to your representative and clearly instructed to dispatch the debit card on my designated address but guess what - they delivered at the branch which is refusing to give it to the authorized person