Samantha Jones

[Samantha Jones @sammyjpeg]

@DerrenLodge @Sootyandco The feet! 🧡

[Samantha Jones @sammyjpeg]

@Mr_Strawbs Are you talking about the xmas video? It's supposed to be posted on Gary's feed but it's too long so I'm testing ways to make it work. Facebook is much more accomodating! Lol.

[Samantha Jones @sammyjpeg]

So Gary and I decided we would have a bit of Christmas eve fun with a little song called Claus vs Claus!
Happy Christmas one and all

watch here: https://t.co/FWYXUpWEvb

[Samantha Jones @sammyjpeg]

@Eurovision Shades of Rapunzel...

[Samantha Jones @sammyjpeg]

@innocent Hoping ASOS make one of these asap! Would totally wear it around Sainsburys...

[Samantha Jones @sammyjpeg]

@virginmedia So basically I've just wasted an evening getting nowhere. You're now telling me to go back to the help desk which as I said, were absolutely no help. I will be leaving @virginmedia

[Samantha Jones @sammyjpeg]

Just taken me 2wks(!!) to upload latest wedding pics to my website. Turns out my current upload speed from @virginmedia is 0.4Mbps. Yes, folks, ZERO point 4. Customer service no help whatsoever. Will be looking for a new provider asap!

[Samantha Jones @sammyjpeg]

@virginmedia Also I called them yesterday. They were no help. Offered to monitor for 30 days (as I said) and then another tech spent 15mins telling me how he couldn't help with upload issues, only downloads. Then chged his mind and told me to reboot hub which would DEFINITELY work. It didn't.

[Samantha Jones @sammyjpeg]

@virginmedia Incidentally I tried to run the tests from the ink you sent and it says 'we cannot run those tests right now'. I assume the help desk you are directing me to closes at 21.00?

[Samantha Jones @sammyjpeg]

@virginmedia Upload speed on my laptop is better - around 19Mbps

[Samantha Jones @sammyjpeg]

@virginmedia Confirm I have run the tests. Virgin only has issues with TV at the moment apparently. Also spoke to your help desk who ran diagnostics and found no issues.

[Samantha Jones @sammyjpeg]

@virginmedia I asked why he didn't say that at the beginning of our call if it was as simple as that! I really think he was trying to fob me off as he didn't have an answer. I can't explain how angry and unhappy I am to be wasting my time talking to people who are unable and unwilling to help

[Samantha Jones @sammyjpeg]

@virginmedia That link just takes me to my sign in page. I signed in and it took me to my homepage. Is that where you meant to direct me? I have checked current Virgin issues and although apparently there are TV problems, there are no broadband issues at present.

[Samantha Jones @sammyjpeg]

@virginmedia I also spoke to another tech on a later occasion who at first said he could only help with download issues, not upload issues. Then when I persisted he changed his mind and said to reset the hub which he assured me would work.

[Samantha Jones @sammyjpeg]

@virginmedia Done all of the searches for issues. Spoke to tech who said they would monitor the situation for 30 days (so not actually DO anything to help) and if it wasn't better I was of course free to find another provider!

[Samantha Jones @sammyjpeg]

@virginmedia In addition to the wired PC, two wi-fi devices. We also have wi-fi extender/boosters in place. Hub rebooted yesterday. (And several times over the last month). Everything was running fine previously and there have been no devies added or changes made.

[Samantha Jones @sammyjpeg]

@virginmedia Has been fine up until the beginning of this year. Didn't know why my photos were taking soooo long to upload and after googling an answer, I checked upload speeds and was horrified.

[Samantha Jones @sammyjpeg]

@virginmedia Wired

[Samantha Jones @sammyjpeg]

A couple more BTS shots from new British indie film, LAY-BY from Longhurst @AndPutt, featuring @cassandrafrench and @GaryHailes