@virginmedia Now been on hold for half an hour and no idea where I am in the queue! Seriously, what is going on? Never received such bad customer service from a company!!
Seriously no body go with @virginmedia broadband! Still got no internet after 9 days and they have cancelled my appointments twice and now can’t come and see me till Wednesday! The amount of times I’ve had to ring them and explain is ridiculous #fuming
@virginmedia Yes done all that many times and guess what today got another text to say yet again you have cancelled my appointment! Seriously what is going on!!!! I’m on day 12 now!!! And all you keep doing is cancelling my appointments and making me constantly ring you to sort it out!!!
@virginmedia So just contacted you to check about the man coming today, but you have actually cancelled my appointment! This is ridiculous. It’s been a week!today have said they will try and fix it remotely, which they tried the other day and if not to book another appt!! I had one for today!
@virginmedia you did work on my area last Thursday, my wifi stopped working!you sent a text on the Friday saying that it was complete and my internet should be back working, I was on holiday and have just got back and it’s still not working and I can’t book a slot until next week
@virginmedia That a man had to come and look at it as there was something wrong that they couldn’t do over the phone, so they would be here Friday. Got that text last night to say that the visit was put on hold and they would be in touch!still haven’t heard anything and still no internet!
@virginmedia So I managed to get through yesterday and they said they would send someone on Friday but I’ve had a text this morning saying they’ve cancelled it!! Excuse me, I still have no internet so how can you cancel it
I can’t log on to my account, I’ve tried changing my password but it won’t let me keeps saying everything is invalid! I can’t be without internet for a week!! It’s disgusting