samuelw3

[samuelw3 @samuelw3]

@wingstop So I've had two online orders that were never made. The store never made my food, then canceled my order, but won't refund my money.
My local store is also severely understaffed and the poor staff can never get caught up.

[samuelw3 @samuelw3]

@MetaQuestHelp 🤬

[samuelw3 @samuelw3]

@petervandeusen @MetaQuestHelp Please refund our purchases and let us have the choice. Show us you believe in your ecosystem and that you're sure you'll win us back. Support has apologized and promised you're working on it, they'll respond in 24 hours, and we'll get an email soon. Lies or what?

[samuelw3 @samuelw3]

@MetaQuestHelp Please refund our purchases and let us have the choice. Show us you believe in your ecosystem and that you're sure you'll win us back. Support has apologized and promised you're working on it, they'll respond in 24 hours, and we'll get an email soon. Lies or what?

[samuelw3 @samuelw3]

@benhisoler @MetaQuestHelp @MetaQuestVR Please refund our purchases and let us have the choice. Show us you believe in your ecosystem and that you're sure you'll win us back. Support has apologized and promised you're working on it, they'll respond in 24 hours, and we'll get an email soon. Lies or what?

[samuelw3 @samuelw3]

@MetaQuestHelp @AmorFati79 @MetaQuestHelp Please refund our purchases and let us have the choice. Show us you believe in your ecosystem and that you're sure you'll win us back. Support has apologized and promised you're working on it, they'll respond in 24 hours, and we'll get an email soon. Lies or what?

[samuelw3 @samuelw3]

@MetaQuestVR @MetaQuestHelp MetaQuest has lost my library and all purchases 7+ days. Support teams are not responding. I want a refund and the choice if I re-invest it in MetaQuest. If the eco system is strong enough win me back.

[samuelw3 @samuelw3]

@MetaQuestHelp @simonebucefalo 😡 Oculus lost access to my library and all purchases. Support team for past week continues to offer only apologies but won’t refund. 😡

[samuelw3 @samuelw3]

@MetaQuestHelp @ddjalil 😡 Oculus lost access to my library and all purchases. Support team for past week continues to offer only apologies but won’t refund. 😡

[samuelw3 @samuelw3]

@MetaQuestHelp 😡 Oculus lost access to my library and all purchases. Support team for past week continues to offer only apologies but won’t refund. 😡

[samuelw3 @samuelw3]

@MetaQuestHelp Resolution suggestion:
1. Refund my purchases to my credit card. If you fix it I'll rebuy the apps.
2. Additionally $15/day of the outage credit.

Support staff can't even follow up on their statements to respond much less fix/improve the situation.

[samuelw3 @samuelw3]

@MetaQuestHelp @PlazticBag When?

[samuelw3 @samuelw3]

@MetaQuestHelp When will you be contacting us? Day 4 and no response.

[samuelw3 @samuelw3]

@MetaQuestHelp Missing app libraries and friends.
Oculus support repeatedly asks for patience because their great engineers are working on it around the clock.

3 days later still nothing.🤬

[samuelw3 @samuelw3]

@MetaQuestHelp Still no support from Occulus support.

[samuelw3 @samuelw3]

@MetaQuestHelp 3/9 Technician said to expect resolution in 24 hours.
3/10 Irene said to expect resolution in 24 hours.
3/11 Rod says they don't know when it will be fixed and to expect an email.

No way to look up my ticket. No emails to show a ticket was even created.

[samuelw3 @samuelw3]

@MetaQuestHelp Support for this issue is horrible.

[samuelw3 @samuelw3]

@MetaQuestHelp I’m exceedingly angry and would suggest several structural changes for Occulus.
1. Create a site to track issues and note outages.
2. Provide clear instructions on first contact. i.e. Don’t create new accounts, don’t reset your device… ?
3. Email updates to tickets as changed

[samuelw3 @samuelw3]

@MetaQuestHelp Occulus support said it would be fixed today by 4PM. Today they tell me it will be fixed in another 24 hours. Frustrated and angry.🤬

[samuelw3 @samuelw3]

@AppleSupport @AppleSupport My parent's can't sync their contacts from iCloud. We've had a ticket open for months with no improvement. Can you help?