Sandeep Shetty

[Sandeep Shetty @sandeepshetty]

😥

https://t.co/X07BiNpk70

[Sandeep Shetty @sandeepshetty]

The @IKEAIndia saga continues. @IKEA

#IkeaIndiaSucks #IkeaIndiaIsAMess #IkeaIndia #MakeEverydaySinceYouOrderedDarker #IkeaIndiaHorrorStories

[Sandeep Shetty @sandeepshetty]

8. Eventually you get a response from customer service as well and they ask you to send **pictures of damaged product** 🤦‍♂️

9. Go back to Step 1.

#IkeaIndiaSucks #IkeaIndiaIsAMess #IkeaIndia #MakeEverydaySinceYouOrderedDarker #Ikea @IKEA @IKEAIndia

[Sandeep Shetty @sandeepshetty]

The @IKEA India support loop:

1. Send email to customer service with **pictures of damaged product** delivered.

2. No response from them for 10 days

3. In the meantime you tweet @IKEAIndia for help

4. IKEA India social media account apologies and asks you to DM details.

[Sandeep Shetty @sandeepshetty]

5. You DM details to IKEA India social media account.

6. You don't receive a response for a few days from them as well.

7. Finally the IKEA India social media account replies asking you to email customer service with **pictures of damaged product** 🤦‍♂️

[Sandeep Shetty @sandeepshetty]

@Roma12N @IKEAIndia @IKEA Someone reached out to me after I tweeted, said they got a response after 2 months! I'm still waiting to hear from them and there's no way to reach customer support. It's a ridiculous situation with @ikea_india #IkeaIndiaSucks #IkeaIndiaIsAMess #MakeEverydaySinceYouOrderedDarker

[Sandeep Shetty @sandeepshetty]

@IKEAIndia 4 days and counting. Still no way to get in touch with support after you delivered damaged goods. No one responds to emails, no one picks up the phone and chat doesn't work. You asked me to DM stuff to you and I haven't heard back from you since 2 days as well. @IKEA

[Sandeep Shetty @sandeepshetty]

@ikea_india Don't sell stuff if you can't provide customer service. Don't reply with an obligatory "we're extremely sorry, DM details". Instead of wasting time, how about actually resolving the issue?
@IKEA #MakeEverydaySinceYouOrderedDarker #IkeaIndiaSucks #IkeaIndiaIsAMess

[Sandeep Shetty @sandeepshetty]

There's something very wrong with @ikea_india. I got delivered damaged good only to discover customer service is non-existent and I don't seem to be the only one. Twitter is filled with people trying to get support. I wonder if @IKEA even care. #IkeaIndiaSucks #IkeaIndiaIsAMess

[Sandeep Shetty @sandeepshetty]

@sumitdutta21 @IKEAIndia I've been waiting since 2 days.

[Sandeep Shetty @sandeepshetty]

@JivishaaP @IKEAIndia Ouch! People have reached out to me saying they've had to wait for 6 months to a year. I got delivered damaged goods and there's no way to reach customer support. Given everything I've seen so far, I think it's time legal action is taken against them @jagograhakjago

[Sandeep Shetty @sandeepshetty]

@IKEAIndia @IKEA

[Sandeep Shetty @sandeepshetty]

WARNING: @IKEAIndia (online ordering) is a mess right now. They delivered damaged goods and there's no way to reach customer support: no one responds to emails, no one picks up the phone and chat doesn't work. I highly discourage people from buying online at @ikea India.

[IKEAIndia @IKEAIndia]

Shop on https://t.co/cVEOJ4Mrgy or the IKEA app and choose between home delivery or Click & Collect service. You can also book an online appointment with IKEA home furnishing experts to plan your home. Know more: https://t.co/kQMCg5kwDs
(2/3)

[Sandeep Shetty @sandeepshetty]

@Vikrantbasotra @IKEAIndia And after you DM @IKEAIndia your details they don't respond. I've been waiting since 2 days.

[Sandeep Shetty @sandeepshetty]

@Vikrantbasotra @IKEAIndia Atleast you got an automated email. I've been emailing them since 4 days (at [email protected]) and I haven't even got an automated email, let alone a response.

[Sandeep Shetty @sandeepshetty]

@IKEAIndia @IKEA

[Sandeep Shetty @sandeepshetty]

@IKEAIndia @IKEA

[Sandeep Shetty @sandeepshetty]

@IKEAIndia @IKEA

[Sandeep Shetty @sandeepshetty]

@IKEAIndia Looks like I'm not the only one that's facing issues. @IKEAIndia is a mess right now. I got delivered damaged good and there's no way to reach customer suport: no one responds to emails, no one picks up the phone and chat doesn't work. @IKEA

https://t.co/8IcG4w23ZS

[Sandeep Shetty @sandeepshetty]

@IKEAIndia 4 days and counting. Still no way to get in touch with support after you delivered damaged goods. No one responds to emails, no one picks up the phone and chat doesn't work. You asked me to DM stuff to you and I haven't heard back from you since 2 days as well. @IKEA