Hi @ICICIBank_Care, I am following up on fraud dispute SR1126655691. Your team has already issued the shadow credit, but the amount is still under lien. I have now been informed that my case is with the Debt Reconciliation
π§΅ My experience with @BlueStarLtd.
A simple AC service request turned into two months of stress, repeated ticket closures, an unresolved issue, and a phone call that I perceived as intimidating after I escalated my complaint.
@HeadphoneZoneIN I agreed to pay βΉ19,999 for my Astell&Kern out-of-warranty repair. I am NOT refusing to pay.
I simply want to see what I'm paying for:
Proof my device was shipped to Korea
Shipment/tracking/AWB details
Repair/battery replacement documentation for βΉ4,999
@Headphone_Zone@nch1915@jagograhakjago@consaff@astellnkern
Headphone Zone has now confirmed in writing that it will NOT provide any further explanation regarding the difference between the repair cost shown in the authorised facility's document and the amount charged to me.
Headphone Zone has now said it will provide no further explanation or financial details.
I will be taking the matter through the appropriate consumer grievance channels with the complete correspondence and documentation.