Sanjay Kohli

[Sanjay Kohli @sanjaykohli1]

Thank you for responding. However, “no discrepancy found” does not answer my specific concerns. Was baggage unloading and transfer to the reclaim belt at Amritsar fully covered by CCTV? Why did my bag arrive later than my other luggage? Please address these questions and reconsider the rejection of my claim for 2 missing watches. @MoCA_GoI @DGCAIndia

[Sanjay Kohli @sanjaykohli1]

Visiting India from abroad. @AirIndiaX staff FORCED me to check in my cabin bag WITHOUT A LOCK, assuring as “totally secure.” On arrival, my expensive watches were MISSING. IX1683 DEL–ATQ, 26 Sep. PIR lodged. DEMAND immediate CCTV investigation. @DGCAIndia @MoCA_GoI @airsewa_MoCA

[Sanjay Kohli @sanjaykohli1]

@MoCA_GoI My checked bag arrived last at ATQ (Amritsar), and there’s a gap in CCTV coverage at the arrival belt. A thief wouldn’t act in plain view, so does a "followed procedure" tag actually confirm safety? Looking for accountability.
@MoCA_GoI @AirSewa_MoCA @airindia @DGCAIndia

[Sanjay Kohli @sanjaykohli1]

Shame on you @AirIndiaX. Today you claimed "no discrepancy" found, basically calling me a liar for reporting 2 stolen watches from my luggage. Your staff FORCED me to check in my unlocked bag. Is this how you protect passengers? @MoCA_GoI @AirSewa_MoCA @airindia @DGCAIndia

[Sanjay Kohli @sanjaykohli1]

Visiting India from abroad. @AirIndiaX staff FORCED me to check in my cabin bag WITHOUT A LOCK, assuring as “totally secure.” On arrival, my expensive watches were MISSING. IX1683 DEL–ATQ, 26 Sep. PIR lodged. DEMAND immediate CCTV investigation. @DGCAIndia @MoCA_GoI @airsewa_MoCA

[Sanjay Kohli @sanjaykohli1]

@AirIndiaX Did you check Amritsar airport? There was no security cctv cameras and my bag came very late as compared to my other bags. I am surprised Air India can bluntly brush off the complaint. @MoCA_GoI @AirSewa_MoCA @airindia @DGCAIndia

[Sanjay Kohli @sanjaykohli1]

@AirIndiaX @MoCA_GoI @AirSewa_MoCA @airindia @DGCAIndia

[Sanjay Kohli @sanjaykohli1]

@AirIndiaX No, totally wrong. You didn’t share any resolution. You just mentioned you can’t do anything on this. This is how you treat your customers? What is the point of lodging a complaint?
I will escalate this matter for sure and not let you shy away from your responsibilities n duties.

[Sanjay Kohli @sanjaykohli1]

@AirIndiaX @MoCA_GoI @AirSewa_MoCA @airindia @DGCAIndia

[Sanjay Kohli @sanjaykohli1]

@MoCA_GoI @AirSewa_MoCA @airindia @DGCAIndia

[Sanjay Kohli @sanjaykohli1]

@AirIndiaX No, totally wrong. You didn’t share any resolution. You just mentioned you can’t do anything on this. This is how you treat your customers? What is the point of lodging a complaint?
I will escalate this matter for sure and not let you shy away from your responsibilities n duties.

[Sanjay Kohli @sanjaykohli1]

I haven’t received any response so far. I was told the cctv recording and other evidences will be investigated and the solution will be found. @MoCA_GoI @AirSewa_MoCA @airindia @DGCAIndia