Sankar Sarma

Action is always choice..not forced

[The Associated Press @AP]

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[Sankar Sarma @sankarsarma]

@elonmusk But we are waiting for FSD activation in Australia after purchase.

[Sankar Sarma @sankarsarma]

@airindia I don't think I will fly again with @airindia unless you provide me with evidence that these issues are fixed. I have provided video evidence for the issues.

[Sankar Sarma @sankarsarma]

@airindia Such a bad experience in flying with you. AI308 12 hrs flight from Delhi to Melbourne. In-flight entertainment doesn't work, the lavetory is not cleaned regularly. Food quality is below par. Power points under the seat don't work, the seat doesn't recliner properly.

[Sankar Sarma @sankarsarma]

@airasia This will be the last time I will be booking a ticket with you. It's been a week now you told me my flight is rescheduled and I can do free reschedule or request credit. But your system doesn't allow me to do either. And no way to reach customer care.

[AirAsia @airasia]

@sankarsarma Hi there! We understand your frustration. Please allow the relevant team some time to look into your case. For further support, use this link https://t.co/DTXX8c5zVg .

[Sankar Sarma @sankarsarma]

@airasia Any eta or just wait indefinitely

[Sankar Sarma @sankarsarma]

@airasia I have received an email that my flight is rescheduled and I am eligible for a refund credit or free reschedule. But when I click on the link it takes me to the chat bot and chat bot is not recognising the email or my eligibility to refund credit or reschedule

[Sankar Sarma @sankarsarma]

@airasia @airasia worst airlines with zero customer support? No ways to talk to any customer care and the automated bot makes mistakes and is not able to resolve issue. Not even an e-mail address for customer care.

[Sankar Sarma @sankarsarma]

@airasia @airasia How do I reschedule or request for credit. Your AI chat bot doesn't allow.

[Sankar Sarma @sankarsarma]

@flyscoot The email says the same refund was processed but the refund was not received so far. No tracking or reference.

[Sankar Sarma @sankarsarma]

@flyscoot You have changed the schedule of the flight booked on 27th April, the new schedule is not suitable for me. But you are going to hold my money for 20 days how is that justified. Why do you need 20 days to process a refund because of your schedule issue.

[Sankar Sarma @sankarsarma]

@flyscoot Still waiting for the refund @flyscoot

[Sankar Sarma @sankarsarma]

@flyscoot You are not answering the question. Keep the policy and legal requirements transparent, just beating around bushes doesn't answer the questions.

[Sankar Sarma @sankarsarma]

@flyscoot Enlighten me where you have mentioned 20 days for the refund process in your policy

[Sankar Sarma @sankarsarma]

@flyscoot How does it answer my question, you have changed the schedule of your flight which is not suitable for me. So I have to cancel it, why does it take 20 days to verify this. Please share the extract of legal and government regulations which says airlines can take 20 days to process

[Sankar Sarma @sankarsarma]

@flyscoot But the reply doesn't answer my question about the delay for refund when the customer needs to pay immediately when booking

[Sankar Sarma @sankarsarma]

@flyscoot Shared via private message

[Sankar Sarma @sankarsarma]

@IncomeTaxIndia @nsitharaman @nsitharamanoffc Is this how dept handle a grievance? The issue is not resolved your team is asking me to provide additional information but the ticket is marked as resolved.

[Sankar Sarma @sankarsarma]

@IncomeTaxIndia @nsitharaman @nsitharamanoffc Thank you, but the team called and said they can't reopen I need to create a new grievance.

[Sankar Sarma @sankarsarma]

@IncomeTaxIndia @nsitharaman @nsitharamanoffc Is this how ORA team resolve a query? Making a phone 3 times within a minute, just because the customer is not available the case is closed without actually resolving the issue.

[Sankar Sarma @sankarsarma]

@IncomeTaxIndia @nsitharaman @nsitharamanoffc I have been told by the team that e-filing portal sites should be used only with system timezone settings as India. It's a web application and accessible across the globe and still used should submit requests by changing the timezone.