Andrew Kennedy

Believe in you, who believes in yourself.

[Andrew Kennedy @sans_mediocrity]

Thank God the homies @KLM printed out a new ticket for us! Still waiting on the app to update. Departs in 29 minutes.😬 @Delta with another #deltafail

[Andrew Kennedy @sans_mediocrity]

Still waiting for a response from @Delta

[Andrew Kennedy @sans_mediocrity]

@ItaliaRail has amazing customer service! They were able to accommodate our flight changes via timely email correspondence and we didn't have to wait on hold for 7 hours! Thank you! You taking notes, @Delta?

[Andrew Kennedy @sans_mediocrity]

Does anything work on your app, @Delta? I'm legitimately curious, because seriously all I get is error messages or wrong/missing information.

[Andrew Kennedy @sans_mediocrity]

OK @Delta, I call bull💩 on this one.

[Andrew Kennedy @sans_mediocrity]

Kudos to @KLM for being so helpful during this @Delta debacle! You actually took a second to show empathy and help get stuff straightened out!

[Andrew Kennedy @sans_mediocrity]

Nothing like a -23 hour layover in Syracuse. Only with @Delta

[Andrew Kennedy @sans_mediocrity]

#freetip Get scheduled call back so people don’t have to physically wait on hold for 7.5 hours. @Delta please?

[Andrew Kennedy @sans_mediocrity]

That helpless feeling when you see your flight leave and the counter stewards won’t make eye contact and you know it’s going to be a long 24+ hours of confusion trying to get to another county. “Moments”, brought to you by @Delta

[Andrew Kennedy @sans_mediocrity]

@Delta I can help you hire qualified representatives quickly and we can work together to improve. I mean, I'll do just about anything to help prevent future humans from experience this series of unfortunate events.

[Andrew Kennedy @sans_mediocrity]

@Delta

[Andrew Kennedy @sans_mediocrity]

@Delta just looking for some info... I'll stop spamming you on Twitter if you could give us se information! Got a lot of people trying to figure out what's going on.

[Andrew Kennedy @sans_mediocrity]

@Delta runs on...

[Andrew Kennedy @sans_mediocrity]

An average day at @Delta - What do you mean disperse? That was my flight I was supposed to get on and I have no information. Your staff doesn't know either.

[Andrew Kennedy @sans_mediocrity]

@Delta, why don't you set your staff up for success? It's not fair to have them deal with customers after you spit in our faces. You give them no tools, no information, and I assume poor pay since everything is held together by duct tape.

[Andrew Kennedy @sans_mediocrity]

@Delta, this doesn't work either. It makes you call in. And wait for 7.5 hours. In case you mkssedy earlier tweets, you have long hold times.

[Andrew Kennedy @sans_mediocrity]

@Delta, why doesn't this feature work? It always says there is an error and we have to call. And the hold time is so long that you'd end up missing the flight anyway. Irony.

[Andrew Kennedy @sans_mediocrity]

@Delta, seriously? No it's not. We watched it take off. After we watched it sitting there. After to said it was closed. Why are you lying to my face? 😭

[Andrew Kennedy @sans_mediocrity]

@Delta, still on hold. What's up with our flight? Your email update makes literally no sense. Where is this flight going and this wasn't my original gate.

[Andrew Kennedy @sans_mediocrity]

@Delta, we literally watched DL182 sit there for 15 minutes after it was "closed" and "departed".