Santander UK

Information, news and updates about Santander UK. For service queries please contact @santanderukhelp

[Santander UK @santanderuk]

Banking is changing, and so must we.

We're pleased to announce that we've acquired @TSB from Banco Sabadell, subject to regulatory and shareholder approvals.

This move will provide us with the scale needed to accelerate our transformation and become the best bank for all our customers. This is just the beginning. It Starts Here.

[Santander UK @santanderuk]

@Frankly2BFrank Hi Frank, I'm sorry to hear this is happening. If you can drop us a DM to @santanderukhelp we can discuss this futher.

[Santander UK @santanderuk]

@colwar70 If you can drop us a DM to @santanderukhelp we can discuss this further Colin. ^WB

[Santander UK @santanderuk]

@lukeage_nffc Unfortunately, we don't have access to your account from here. Please give us a call on 0330 9 123 123, and one of our team will be happy to take a look and help get this sorted for you. ^JM

[Santander UK @santanderuk]

@Roaders Are you trying to contact the Consumer Finance team?

[Santander UK @santanderuk]

@chaosprimeZ Hi, we're sorry to hear this. We'd like to take a closer look into what's happened. Please send us a DM with details about the disputed transactions, including what you were advised and whether you were provided next steps. ^PH

[Santander UK @santanderuk]

@Roaders Hi Giles, our apologies. Wait time can vary depending on the number of customers calling. Can we ask which team you're calling? ^JM

[Santander UK @santanderuk]

@Lauz654 Apologies Laura, we don't have access to customer accounts/records to understand this better. Are you able to send us a DM with a bit more information please?
^ES

[Santander UK @santanderuk]

@mervyndavies10 Hi Mervyn, we're pleased to hear that we were able to get this resolved for you. Thank you for taking the time to share your feedback with us. 😊

[Santander UK @santanderuk]

@PeteNetLive Thanks for the update, Pete. I'm pleased to hear that you were able to speak with an adviser after the extended wait. As this has already been raised with the team, they will continue to monitor the situation and take any necessary action.

[Santander UK @santanderuk]

@billie_desire I'm sorry for the wait. We know it's frustrating when you're trying to get through to us. The team will be with you as soon as possible and will be happy to help. ^JM

[Santander UK @santanderuk]

@billie_desire Hi Billie, if you give us a call and keep listening till the end of the automated message you speak to an advisor who'll be happy to help. ^JM

[Santander UK @santanderuk]

@ronniecowan We would only be concerned if the message included any links to login for example, Ronnie.
Please feel free to access the app as you normally would.
^ES

[Santander UK @santanderuk]

@JojoAtYourHome Hi Jojo, we're sorry to hear this and appreciate how frustrating the situation must be. We'd like the opportunity to look into what's happened and see how we can assist. Please send us a private message with some more details, and we'll do our best to look into this for you.

[Santander UK @santanderuk]

@Artertis The rail card code is usually posted as a secure message within online banking around 5 working days after you register for online banking. ^JM