End-to-end, this was a nightmare experience — poor coordination, lack of communication, and complete disregard for passenger comfort.
@AirIndiaX@AirIndiaExpress — this needs accountability and improvement
The final and worst issue was baggage delay. I waited over 1 hour at Trivandrum airport to receive my luggage. When I left, several passengers were still waiting.
Passsngrs were taken from d boarding gate 2 a remote bay even though d aircraft was nt ready. All vehicles were stopped n front of d aircraft, nd passengers were kept inside closed buses for ~30 mnts. If d flight wasn’t ready, why move passngrs nd keep them confined like this?