Sarah Wright

I work, I look after children.... and I read a lot of books...

[Sarah Wright @sarahwrightuk]

@British_Airways Yesterday's Bologna to Heathrow flight was delayed until today and is now delayed again. Your customer service says it has taken off, but it hasn't. It's still at the airport with no flight plan. Can someone provide accurate information?

[Sarah Wright @sarahwrightuk]

@O2 your website not allowing me to login. On website or app. Just endless redirection to same broken login page….

[Sarah Wright @sarahwrightuk]

@Vitality_UK Tried to book cinema using 4 vouchers expiring today (31 May) but app still shows "Tickets processing" when usually the odeon voucher shows up instantly in the app. I've now missed out on using vouchers before they expired through no fault of my own. Can you help?

[Sarah Wright @sarahwrightuk]

@KayBurley This is not journalism. This is just gross. You should be ashamed.

[Sarah Wright @sarahwrightuk]

@KayBurley Shame on you.

[Sarah Wright @sarahwrightuk]

@NowThenSunshine @OliverAngove am loving your queue updates.. not long to go now...

[Sarah Wright @sarahwrightuk]

@ClubLLondon I returned 3 items recently 3 but just received notification that you are refunding only 1 of the items! How can I get this resolved?

[Sarah Wright @sarahwrightuk]

@AQA whoever set /approved/ signed off the higher Physics GCSE paper 1 clearly needs to read their own guidance on what topics are in scope. Let’s hope someone has checked paper 2 and the same mistake is not made again. Totally incompetent.

[Sarah Wright @sarahwrightuk]

@imagingstudiouk @British_Airways How did you do that? I am having the same problem...

[Sarah Wright @sarahwrightuk]

@frankiekearns @sallydowling @British_Airways Ahh. That’s great to hear. I have spent hours just trying to submit these documents. Really cannot understand why it’s just not working.

[Sarah Wright @sarahwrightuk]

@British_Airways I have tired for many hours to upload the covid documents through manage my booking. I can upload everything but your app will not allow me to submit (button greyed out). Please advise what to do as I need to check in urgently.

[Sarah Wright @sarahwrightuk]

@frankiekearns @sallydowling @British_Airways I am having this problem right now. Were you able to solve the problem. I have been up half the night trying to do the same thing. The submit button just greyed out. Arriving at the airport early is just not an option for me either. 😭

[Sarah Wright @sarahwrightuk]

@British_Airways I am still on hold. Is there anyone there?

[Sarah Wright @sarahwrightuk]

@British_Airways I have been trying to call the call centre. On hold for soooooo long. Can anyone help? Need to check in to a flight and the app is just not working for me.

[Sarah Wright @sarahwrightuk]

@British_Airways been trying to submit covid pass documents for my family members but it’s just not allowing me to submit the documents! Help.

[Sarah Wright @sarahwrightuk]

@Vitality_UK Have shared info via DM

[Sarah Wright @sarahwrightuk]

@Vitality_UK I did not receive my caffe nero voucher this week..... this has happened before. Can you investigate?

[Sarah Wright @sarahwrightuk]

@MotelRocks I am left many many messages with customer service via email, via Twitter and DM. No one is responding. I returned an item on 1 December and still no refund has been given. Your returns policy is a shambles.

[Sarah Wright @sarahwrightuk]

@MotelRocks I did send you a DM and you ignored it.

[Sarah Wright @sarahwrightuk]

@MotelRocks I sent a return back via Post office on 1 Dec but have still not received refund. Tracking number has no update. What should I do?

[Sarah Wright @sarahwrightuk]

@MotelRocks Utterly disgusted by your "customer service". Returned an item on 1 December (I have proof of return), have chased multiple times and still waiting for the refund.