@HMRCcustomers So what can I do to find out what is going on with the money I am owed? Surely there has to be something that can be done? what are the next steps?
@HMRCgovuk@HMRCcustomers This keeps changing. When I asked an online agent about this 2 weeks ago he said I should have the answer by the 19th of December latest (6 weeks after) and now it's 12 weeks.... Why does this keep changing? Why am I getting conflicting information from HMRC?
@HMRCcustomers Perhaps the estimations need to be updated on the website to reflect the current guidance? "Other sources of data" sound very cryptic. Is there a chance to speed up this process in the future? 6 weeks is a long time for most customers.
@HMRCcustomers Why not? I am sure most customers would be able to provide the answers immediately if they knew what those 'security checks' are, avoiding unnecessary delays. If it is 6 weeks why does it say 2-4 weeks on HMRC website once the repayment request is submitted?
@qatarairways@qatarairways My mum's flight on the 20th of March from Doha to Warsaw was cancelled. They received no assistance of how to re-book it! I PM'd you on FB the details of their flights with all the info needed. When can they expect someone to get back to them?