@IndiGo6E So @IndiGo6E responded to me that “amount should reflect in my account within 7-10 business working days”. This is the same parrot-response that I got when I called them 0 times in last 3-4 weeks. 7-10 days from when? Timeline???? No one knows. Need transaction details if serious
@IndiGo6E sucks! Pathetic. Cancelled 2 reservations almost a month back, money still not refunded. Called their customer service 8 times, no acknowledgement, even a proof of call can”t be given by them. Mr. Ronojoy Dutta - please act. Don’t scam. #DGCA
@IndiGo6E And when I asked to connet to Finance dept, one Mr Sandip said the whole finance department of @IndiGo6E is closed due to Raksha Bandhan. Good lunch @IndiGo6E
@IndiGo6E In the meantime I made my 9th call with @IndiGo6E. Asked them to connect with Payments who had no clue. Simply reading out online msgs. Asked (Rohan) to at least send me email conf of our transaction- said ETA 48 hrs. 96 hrs passed & still no email. Basic system malfunction
@IndiGo6E It has been 2 days since @IndiGo6E asked me to DM the PNRs so that they can check. Except for 1 msg,- STILL NO UPDATE. My question- how much time does an airline operations need to look up a PNR and tell the customer why their money isn’t refunded. Absolute mess @IndiGo6E