@AmazonHelp Got it, thank you.
Amazon customer care won’t understand a simple message.
@manish_tiwary I hope you receive my message through this GIF image. It precisely reflects what is happening with Amazon's customer care department.
@AmazonHelp Read my message and think before replying instead of firing your guns straight away. It looks foolish to ask a customer to reach out to the team they are complaining about for non-responsiveness.
Perhaps, I talking to team of robot whose code have failed to understand my message
@AmazonHelp Thank you for providing this in writing; I needed it for my consumer court complaint. Asking customers to contact a team that hasn’t responded after around 70 follow-ups is not a solution. At the very least, you should pay attention to customer messages.@manish_tiwary fyi
@AmazonHelp So, you're asking me to keep chasing a team that hasn't responded to 70 of my emails? Is this really your solution?
@manish_tiwary Here’s evidence of your "exemplary" services. Are you still calling Prime Day a successful stint? #CustomerServiceFail#PrimeDayDisappointment
@AmazonHelp As I mentioned, the ECR team isn't responding to my emails, yet I was told to contact them, and upon highlighting ECR is not replying again, I received a copy-pasted message to contact ECR before my chat was disconnected. This is ridiculous! Is this what you call customer care?
@AmazonHelp@manish_tiwary This is outrageous! If Amazon can't fulfill its commitments, they should consider shutting down operations in India. I'll be filing a consumer court complaint to address this legally. #Amazon#Accountability
@AmazonHelp As I suspected, this time too I am being mistreated by your social media team where without hearing my complete concern, he disconnected my chat.
Is this a joke or a responsible customer care team? I wish I would have taken the screenshot of this chat
@AmazonHelp@manish_tiwary With all due respect, I request your intervention in this matter. The solution suggested by your social media team is to trap customers in a cycle of inconvenience without providing any real resolution. The current state of Amazon customer care is quite concerning.
@AmazonHelp Can you please answer me on below?
Last time, I shared my concerns of given email, I ended up getting ignorance and disrespectful behaviour by Amazon team. They didn’t even took full details.
Do you take guarantee that I won’t face it again?
Don’t force nonworking process on us
@AmazonHelp If Amazon manager is still patting themselves on the back for a successful PrimeDay sale, I would suggest they also consider some statistics
- Total no. of Prime Day orders
- Count of successful order deliveries
- No. of complaints under PrimeDay sale
- No of resolved complaints
@AmazonHelp Here is the status of my orders:
Regarding the return or refund status, please note that these orders were marked for return and refund by Amazon without my knowledge, while I was still waiting for them. Evidently, some of these orders are still facing issues.