Saumya Mishra

I am simple and full of positivity 😉
My Dream is to meet MS Dhoni once in my life before i close my eye😍

[Saumya Mishra @saumyamahi]

@shehnaazshine You are love ❤️ for everyone whether it is a 5year old child or 60year old person... You are a breath of everyone hearts
Love you #SidNaazForever
@shehnaazshine and @sidharth_shukla

[Saumya Mishra @saumyamahi]

@SwiggyCares @Swiggy Wao clap clap. Thank you for giving me 250 rupees of coupon code.
After spoiling my complete dinner you are thinking that 250 will be worth. You can keep it with you. I really don't want this. You can feed someone from my side

[Saumya Mishra @saumyamahi]

@ShopdeckD2C @alexschultz @Meta @rishabhv07 I would appreciate a written confirmation of the closure and refund process at the earliest. If this is not resolved promptly, I will have no option but to escalate the matter to the senior management team.

[Saumya Mishra @saumyamahi]

@ShopdeckD2C @alexschultz @Meta @rishabhv07 Please initiate the account closure process at the earliest and confirm the refund/settlement of all eligible amounts, including the security deposit and any other applicable payments.

[Saumya Mishra @saumyamahi]

@ShopdeckD2C @alexschultz @Meta @rishabhv07 Therefore, I am not satisfied with the service or the communication provided by the concerned team, and I do not wish to continue with ShopDeck.

[Saumya Mishra @saumyamahi]

@ShopdeckD2C @alexschultz @Meta @rishabhv07 Customers trust your team to provide accurate and complete information before asking them to make payments. It is not acceptable to provide important limitations only after the payment has been completed.

[Saumya Mishra @saumyamahi]

@ShopdeckD2C @alexschultz @Meta @rishabhv07 This information should have been clearly communicated before taking the payment, as it directly impacts the purpose for which I was investing in the service.

[Saumya Mishra @saumyamahi]

@ShopdeckD2C @alexschultz @Meta @rishabhv07 In particular, after making the payment for the website and Meta marketing, I was informed that certain products could not be marketed through the proposed channels.

[Saumya Mishra @saumyamahi]

@ShopdeckD2C @alexschultz @Meta @rishabhv07 There were multiple points discussed with me, but important information was not communicated at the appropriate stage. I spent considerable time following up every day, only to receive additional information after the payments had already been made.

[Saumya Mishra @saumyamahi]

@ShopdeckD2C @alexschultz @Meta @rishabhv07 I m extremely disappointed with the overall experience and the lack of proper communication throughout the process. After making the security deposit n other req payments I ws nt provided with clear n complete infor regarding the services, payment terms n marketing limitations

[Saumya Mishra @saumyamahi]

@ShopdeckD2C @alexschultz @Meta @rishabhv07 Dear ShopDeck Team,
As discussed with you over the call yesterday and again today, I would like to request the immediate closure of my account.

[Saumya Mishra @saumyamahi]

@Swiggy I am awaiting a call from a senior representative. Or a resolution asap

[Saumya Mishra @saumyamahi]

@Swiggy I need this matter to be escalated

[Saumya Mishra @saumyamahi]

@Swiggy Please do not send me another generic response stating that the 24-hour complaint window has expired. The matter was already reported to your team, and I expect it to be handled accordingly.

[Saumya Mishra @saumyamahi]

@Swiggy I want:
A callback from a senior manager.
A proper investigation into the delayed delivery and lack of rider communication.
An explanation as to why the promised callback was never arranged.
An appropriate resolution/compensation for the inconvenience caused.

[Saumya Mishra @saumyamahi]

@Swiggy I am extremely disappointed with the way this entire matter has been handled. This is not the level of customer service I expect from your company.

[Saumya Mishra @saumyamahi]

@Swiggy We waited for more than 1.5 hours simply to get our dinner with hungry adults and children while travelling and already exhausted. There was no proper communication from the rider no timely delivery no senior callback and now you are refusing to provide any resolution whatsoever

[Saumya Mishra @saumyamahi]

@Swiggy The 24-hour policy cannot be used as an excuse when the issue was already reported to your team and a senior callback was specifically requested.

[Saumya Mishra @saumyamahi]

@Swiggy It is not reasonable to expect a customer to repeatedly contact support every day just to remind your team to honour a callback commitment.

[Saumya Mishra @saumyamahi]

@Swiggy This is completely unacceptable.
I had ALREADY raised the issue with your customer support team n specifically requested a senior callback Once your representative assured me that a callback would be arranged, it was ur responsibility to ensure that the callback actually happened

[Saumya Mishra @saumyamahi]

@Swiggy I was travelling at the time and therefore did not immediately follow up. I remembered the matter today and contacted customer support again, only to be told that nothing could be done because the complaint was not raised within 24 hours.

[Saumya Mishra @saumyamahi]

@Swiggy I then contacted your customer support team and specifically requested a callback from a senior manager. I was clearly informed that I would receive a callback within two hours. I never received any call.