Saurabh

Hmm

[Saurabh @saurabh_mail]

@AmazonHelp No issue. It has been more than a month now of talking in emails and private link. I will be posting publicly from now on. Gradually will share the recording chats everything online.

[Saurabh @saurabh_mail]

🚨 @AmazonIN sold me an @ASUSIndia router for ₹13,869 but failed to provide a serialized GST tax invoice. Because of Amazon's defective billing, the service center outright denied my warranty. Amazon's response? Punish the customer for their own compliance failure. 🧵👇

[Saurabh @saurabh_mail]

@AmazonHelp I require a callback from a senior Executive Escalations manager, or a direct response to my email to the Grievance Officer and CEO’s office. NCH Docket 10150850 is active. Please escalate this internally.

[Saurabh @saurabh_mail]

@AmazonHelp @AmazonHelp Standard chat agents cannot resolve a GST tax invoice compliance failure. Your executive team under Ticket P485890808 already failed and stalled this.

[Saurabh @saurabh_mail]

Now they demand a custom denial letter from the service center, even though Amazon’s own senior agents refuse to put custom statements in writing! NCH Docket 10150850 filed. When will @AmazonIN fix its broken billing? @AmitAgarwal @jagograhakjago @consaff @nsitharamanoffc

[Saurabh @saurabh_mail]

Under Ticket P485890808, Amazon admitted the invoice defect and stalled for a month promising a fix. Now, their Executive Team is absurdly trying to pass off a non-GST "packing slip" (with ZERO pricing data) as legal proof of purchase to dodge accountability.

[Saurabh @saurabh_mail]

@AmazonHelp “Jerusha, my NCH Docket 10150850 is a matter of official government record. I am not clicking your link to repeat a month of chatbot loops. Escalate this publicly to a senior manager or your grievance cell. I expect my refund for order 405-0447387-0737106 processed."

[Saurabh @saurabh_mail]

Day over a month of absolute harassment by @amazonIN and @AmazonHelp over Order 405-0447387-0737106.
They sold an ASUS router with a tax invoice missing the serial number, voiding my warranty. Support stalled for weeks, lied about fixing it (Ticket P485890808), and then told me

[Saurabh @saurabh_mail]

@AmazonHelp My NCH Docket 10150850 and Order ID (405-0447387-0737106) are already part of an official government consumer grievance. I am not repeating another month of frontline chat loops via hidden links. Have an actual escalation manager review my active NCH docket and process my refund.

[Saurabh @saurabh_mail]

@AmazonHelp I expect your grievance/escalations desk to contact me directly to process my full refund of ₹13,869, not more standard troubleshooting."

[Saurabh @saurabh_mail]

@AmazonHelp "Jerusha, I have already spent a month dealing with frontline support loops, false promises (Ticket P485890808), and being told to use non-GST invoices. This is a formal dispute. My NCH Docket is 10150850 and my Order ID is 405-0447387-0737106.

[Saurabh @saurabh_mail]

to use a non-GST 'Order Summary' to claim a warranty!

Selling serialized electronics without valid tax documents is an Unfair Trade Practice.

NCH Docket Filed: 10150850

@jagograhakjago #ConsumerRights #AmazonIndia #ConsumerProtection

[Saurabh @saurabh_mail]

@AmexIndia Your email states that i can use my voucher online but it was not the case. My voucher got expired because of your misleading communication which i was thinking as of technical glitch earlier. Now no body is taking responsibility. No body responds to email.

[Saurabh @saurabh_mail]

@AmexIndia After writing to the manager, the head and the nodal officer got no response. After posting here got a response from manager stating that as @TajHotels fault. I have my card membership with amex not with taj why i sholud run after taj for the same.

[Saurabh @saurabh_mail]

@AmexIndia your misleading email cost me my ₹10k Taj milestone voucher. Worse, your Manager, Head of Customer Service & Principal Nodal Officer have ignored my formal grievance emails for 3 weeks. @RBI is this how a regulated entity operates? @TajHotels #CreditCards

[Saurabh @saurabh_mail]

@AmexIndia Your email states that i can use my voucher online but it was not the case. My voucher got expired because of your misleading communication which i was thinking as of technical glitch earlier. Now no body is taking responsibility. No body responds to email.

[Saurabh @saurabh_mail]

@AmexIndia your misleading email cost me my ₹10k Taj milestone voucher. Worse, your Manager, Head of Customer Service & Principal Nodal Officer have ignored my formal grievance emails for 3 weeks. @RBI is this how a regulated entity operates? @TajHotels #CreditCards

[Saurabh @saurabh_mail]

@PrasadKarwa @ArvindKejriwal World class education system where students don’t require to go to school.

[Saurabh @saurabh_mail]

@zomatocare I had just got the refund of mc flurry which was missing. Not for this wrong item received

[Saurabh @saurabh_mail]

@zomato @zomatocare
Even a blind man can see the difference in a single patty and a double patty burger.

Restaurant has confirmed the issue they are ready to refund but as per zomato my concern cannot be confirmed even after sending the picture of the same.

[Saurabh @saurabh_mail]

@zomatocare My concern is not resolved.
I will be raising a chargeback for the same with the card company. I have the pic videos and even the recording of the restaurant manager. Zomato never called the restaurant to confirm the claim then what kind of investigation was conducted