steve butcher

[steve butcher @sb3373]

@sainsburys So 3 days later and still no response…,

[steve butcher @sb3373]

@sainsburys spent 30mins+ on phone to Sainsbury’s coz I couldn’t check out my order. Tried on laptop, tried on app - even gave customer service error codes. Absolutely awful experience. Finally got resolved. Delivery turned up today, late, but at least carefully packed 🤬🤬

[steve butcher @sb3373]

@DonELichterman 👏👏

[steve butcher @sb3373]

@runner_emz @sainsburys @promiseglutenfr I’m sure if you could buy them Sainsburys would gladly deliver it damaged, or maybe charge you for it but not deliver it. Maybe just out of date. That’s all I seem to get.

[steve butcher @sb3373]

@sainsburys Guess what people. Another botched delivery from Leicester North. Every week, charged for goods never delivered. Every week promised a response. Never comes. Week after week it’s the same story. I should start a blog. JOKE !!

[steve butcher @sb3373]

@sainsburys Needless to say, no one called….no surprise there.

[steve butcher @sb3373]

@sainsburys Reply from Sainsbury’s “Thanks! I've chased this with the store and they're going to get a manager to give you a call today….,You’ll be sent a Customer Satisfaction survey shortly. Take care and have a lovely day”

[steve butcher @sb3373]

@sainsburys Sorry to clog this channel up with ranting about Sainsbury’s appalling service - but it’s the only time I actually get a response…not that anything ever gets resolved…

[steve butcher @sb3373]

@sainsburys So another Sainsbury’s delivery. Another example of Sainsbury’s proving their utter incompetence. Goods missing but charged for. Still waiting for the call back promised 2 weeks ago after last FU.

[steve butcher @sb3373]

@sainsburys Yet another rubbish Sainsburys online delivery Sunday. Damaged goods, missing goods, returned goods not credited correctly. Posted on here. Received a DM promising a response. Tuesday night - Nothing…..where has the customer service gone ???

[steve butcher @sb3373]

@sainsburys Apologies. I’ve had a few rants at Sainsbury’s today. But after many years of being a loyal customer I cannot put into words how frustrated I am that I cannot find a way to talk to anyone responsible. Does anyone know how you can get Sainsburys to actually engage ? Radio silence.

[steve butcher @sb3373]

@sainsburys To summarise. Sainsburys. Charged for missing goods. Charged for damaged goods. Charged for goods returned. Polite customer service rep response, “we’ve been unable to contact store responsible”. Issued closed. Best team wins…😟😟

[steve butcher @sb3373]

@sainsburys Sorry for another rant. Got a DM. Said “we’re really sorry” but offered no solution. But did tell me that complaint now closed, and sent me a survey. I don’t blame the individuals involved, but Sainsburys corperate - have a word with yourselves..ffs.

[steve butcher @sb3373]

@sainsburys Link ?

[steve butcher @sb3373]

@sainsburys Today. Charged for damaged goods. Charged for goods not even delivered. Now the final insult. Not refunded for items taken away due to damage. Incompetence, or theft ?

[steve butcher @sb3373]

@sainsburys Putting shopping away. I ask my wife where an item is…”Delivery driver says they didn’t have any”. On receipt though. Guess “good news we’ve got everything you ordered” should have said, “we’ve charged you for everything you ordered…..regardless of whether we’ve delivering it”.

[steve butcher @sb3373]

@sainsburys Another Saturday delivery from Leicester North…another crate of crushed goods…dripping milk, returned goods. Can I get anyone from store to speak to me. Of course not. Absolute joke !!

[steve butcher @sb3373]

@RadissonHotels I see endless threads on how bad Radisson service is. Does anyone know how you actually get in touch with them ??? App doesnt work, no one replies on X, website useless….

[steve butcher @sb3373]

@OKMobilityCorp @WTM_London It wasn’t a difficult question. Are you closing Hamburg office. Surely you know that ? Maybe you’re closing everywhere ???

[steve butcher @sb3373]

@OKMobilityCorp @WTM_London I’ve sent you a DM already. Ignored, just like all my other attempts to contact you. OK really are shocking when it comes to customer service. The worst !!