@premierinn@PremierInnhub1@premierinn Harrogate diabolical service! Arrived at 2:30pm so subject to early check in charge of £30. Decided to grab a drink & wait 30 mins. Couldn’t get a drink because only 1 member of staff who’d only been employed 1 week fielding ALL customers!
To add insult to injury we finally get into our room to find a pair of random pants left on full view in the bathroom!! 😡🤮 Disgusted! Yes I did complain, to be told ‘he didn’t know why Jacinda didn’t check her room’!! Not my problem! Disgusting experience & service.
She couldn’t get off check in to deal with bar! Self-service out of order!! When she eventually got to bar NO draft! God help anyone wanting food! Totally not her fault, she was in an awful situation having only been employed 1 week. Setting her up to fail creating unhappy guests
@MayorOfWY Everywhere outside Leeds in the WYCA is consistently being forgotten in relation to transport! The public transport service in Castleford, Pontefract & Wakefield is beyond woeful. Totally unreliable & practically non existent. Cant get to college, school or work! Sort it please!
When you artificially restrict ticket supply by holding dates back, and then dynamically price tickets for that restricted supply, before going on to announce additional dates...
it's hard to see how that demonstrates anything other than contempt for your audience
The government has now promised to look into dynamic ticket pricing. It will be included in the already scheduled review of the secondary gig sales market.
Dynamic ticket pricing isn’t illegal, so I think the question will be, is it fair?
I’m not a legal expert and this isn’t legal advice, but I’ve done some very basic research to promote discussion.
From a legal perspective, a fan might have an argument that consumer laws were broken if the pricing practices were not transparent or if the advertised price was misleading.
Misleading Advertising:
If the tickets were advertised at £150 but the price increased to £300 at checkout without clear explanation, this could be considered misleading. The Consumer Protection from Unfair Trading Regulations 2008 prohibits misleading actions and omissions. I’m sure all the agencies have the right wording in place to cover this point (even if it’s in size 2 font somewhere!).
Transparency:
The Consumer Rights Act 2015 and upcoming Digital Markets, Competition and Consumers (DMCC) Act require businesses to display the total price, including any additional fees, upfront. If the final price was not clearly disclosed before the purchase, this could be a breach of these regulations. Now, if argued, this is where the experts would need to decide whether “up front” means when advertised, or at the check out.
I’d imagine all of the big ticket agencies have this covered. They’d have legal teams reviewing every aspect of what they do.
Pressure to Buy:
This is the one I find really interesting. I’ve seen a few stories of fans having a budget in mind, then selecting those tickets, and then being presented with a much higher price. They have then felt pressured to buy the ticket they’d queued for hours for, and gone into debt (used a credit card) to buy the ticket.
If a fan felt pressured to buy tickets at a higher price due to their loyalty or fear of missing out, this could be seen as an unfair practice.
While dynamic pricing itself is not illegal, the way it is implemented must comply with consumer protection laws. The Competition and Markets Authority (CMA) is apparently the place to seek advice from.
@secretHT1 But that doesn’t tackle the problem. Events are becoming financially elitist but those who have the most will always pay, making events soulless Corporate sell outs. Bands then moan all the way to the bank that there’s no atmosphere because their greed has priced true fans out.
Let's not forget that it is within the powers of big bands to keep tickets affordable, rein in resales and exorbitant fees and generally kick @Ticketmaster's arse for its venal behaviour – as demonstrated by Robert Smith.
Many simply choose not to.
https://t.co/ktRQExqfnO
@MrsAlupenaHot @PaulHeatonFans@PaulHeatonSolo@oasis Simple except Ticketmaster run a cartel so if fans want to see artists there’s little choice unless the artists can select an alternate Seller & venue. I don’t know how realistic that is but we need to work together to challenge. I’ve emailed their CEO & my MP
@PaulHeatonSolo Help! How can musicians & fans take collective action to #stopTicketMaster pricing cartels & #StopInDemand pricing daylight robbery to keep ticket prices affordable for fans? @oasis if Paul Heaton can keep arena prices down to £35 so can you! #Shambles
@memorialdevice Both! If @oasis had wanted to make the gig affordable, they could have! Just ask @PaulHeatonSolo how to do it! He’s consistently delivered stadium gigs for £35 & I assume there’s profit to be had in that! I got oasis tickets from gigs & tours for £150 but in demand pricing is 🤬
How can @TicketmasterUK get away with in demand pricing?!! It’s a cartel! Cynics may think the queues & outages of their IT systems are engineered to increase desperation & hype, then when fans do eventually get to the front they’ll pay anything!! #monopoly#Shambles#oasis2025
@TicketmasterUK@oasis I know you already know ticket sale has been an absolute shambles, but to add to that I can no longer see my place in the queue via the app because it’s rendering off the screen! How will I know if I ever get to the front?!
@emmashevlin999 @Tom___9 1 hour 22 for me then crashed. Had already been kicked off once before that for being a bot plus was unable to log on from 8am onwards due to errors 😱 I’m now 78,000 in the queue so just want putting out of my misery so I can get on with my day 😱