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Mark Howard
@scarceinsight
Husband, father, and research enthusiast. Author of the Scarce Insight Blog.
Salt Lake City, UT
Joined September 2016
133
Following
58
Followers
217
Posts
scarceinsight
retweeted
jana sedivy
@janasedivy
about 9 years ago
Even smart customers appreciate user friendly products.
#CX
#UX
https://t.co/jdvViBztQM
Mark Howard
@scarceinsight
about 9 years ago
Not all score movement is significant. Don't raise the alarm every time the score moves unexpectedly.
#NPS
#custexp
https://t.co/kSufcDz320
Mark Howard
@scarceinsight
about 9 years ago
The road to improvement is often boring, but chasing hacks and shortcuts is a distraction.
#custserv
#custexp
https://t.co/AhBe5fePaw
Mark Howard
@scarceinsight
about 9 years ago
Finding things that don't make sense is a signal of something important happening. Time to dig deeper.
#cx
#custserv
https://t.co/AinJ1tZRcm
Who to follow
AGS Solutions LLC
@agssllc
We are an Affordable Global Staffing Solutions and Business Process outsourcing company based in Northeast Ohio. We offer professional and secure services.
Mark Howard
@scarceinsight
about 9 years ago
The state of modern
#marketing
in a nutshell.
@PDLComics
Mark Howard
@scarceinsight
over 9 years ago
Clear away the noise to find the story and insights behind your data.
#cx
#customerservice
#NPS
https://t.co/q6DBTb4hxl
Mark Howard
@scarceinsight
over 9 years ago
We can be caught off guard if we aren't regularly asking, "What if we're wrong."
#CX
#customerservice
#NPS
https://t.co/VYK1Tq0zMZ
Mark Howard
@scarceinsight
over 9 years ago
Can you see the picture behind the noise?
#custexp
#cx
https://t.co/q6DBTb4hxl
Mark Howard
@scarceinsight
over 9 years ago
Failing your customers can help you serve them better... if you learn from it.
#custexp
#cx
https://t.co/yhZAQK13Wv
scarceinsight
retweeted
jana sedivy
@janasedivy
over 9 years ago
Being an annoying toddler can lead to big customer insights
#CX
#CustExp
https://t.co/j2KIGL3Keg
Mark Howard
@scarceinsight
over 9 years ago
Seeing the picture behind the noise is the true role of the analyst. Don't lose your way.
#custexp
https://t.co/q6DBTb4hxl
Mark Howard
@scarceinsight
over 9 years ago
Erosion of an organization's quality is a relentless force that must be resisted.
#CX
#leadership
https://t.co/XahYWtr4f6
Mark Howard
@scarceinsight
over 9 years ago
The omnipresence of customers has complicated the retail process. And for many enterprises, the omnichannel world r… https://t.co/UYct94Pff5
Mark Howard
@scarceinsight
over 9 years ago
Don't let your information get buried. Find a champion. Someone who is hunger for the information you have. https://t.co/KjEDvm94zY
Mark Howard
@scarceinsight
over 9 years ago
Throwback Thursday: "We've always done it this way," is a sure sign that leadership is breaking down.
#cx
#custexp
https://t.co/CK69fYilkp
Mark Howard
@scarceinsight
over 9 years ago
@janasedivy
Thanks Jana!
Mark Howard
@scarceinsight
over 9 years ago
The danger of ignoring those repetitive reports. Don't tune out. https://t.co/lnnHrwyqPA
#custexp
#CX
Mark Howard
@scarceinsight
over 9 years ago
Customer satisfaction can be over monitored. Better solution is to work the plan and give your metrics time to move. https://t.co/K0HznwIdWE
scarceinsight
retweeted
Jeanne Bliss
@JeanneBliss
over 9 years ago
Are CX firings on the rise? - https://t.co/QvmneyuCTe
#CX
Mark Howard
@scarceinsight
over 9 years ago
@janasedivy
Mark is right. By the way thanks for the book recommendation a while back. My girls are loving the How to Train a Dragon series
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