S_42

[S_42 @schnapped_42]

Pals and complaints have not responded or acknowledged an email and 3 follow ups from me in over 7 weeks regarding a related matter.

Kindly ensure somebody contacts me today. I can provide details via DM. This entire interaction with HBT is evidenced via text messages.

[S_42 @schnapped_42]

Hey @GMMH_NHS I have experienced absolute abhorrent behaviour from North HBT over the weekend:

[S_42 @schnapped_42]

- Condescending and patronising comms 
- Disregard of my access needs as described to them by my GP

This has resulted in me feeling afraid in my own home, vulnerable, humiliated and entirely without support.

[S_42 @schnapped_42]

Can you kindly help and redeliver to my address @RoyalMail

[S_42 @schnapped_42]

@RoyalMail hi, my parcel GV416370574GB seems to be being held hostage.. I have tried to arrange redelivery via the app but it hasn’t moved. Nobody has attempted delivery despite what app says.

Grateful for your kind help. I’m autistic & cannot call you. I just want my parcel.

[S_42 @schnapped_42]

@HalifaxBank Great - kindly feed back internally to your folks on live chat that this is available for people. They were completely unaware of this and told me several times that if I cannot just call, there is no option for me…

[S_42 @schnapped_42]

@HalifaxBank hey Halifax, I’ve been on your live chat all morning trying to explain that I cannot call the legal advice line (part of my home insurance) as I am non-speaking autistic. I need adjustments under equality act here and your live chat guys keep saying to just call….

[S_42 @schnapped_42]

@HalifaxBank Ah so relay 100% works for the legal advice line? I had info that said as it’s external to Halifax , relay is unavailable?

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