scion_cho

Finance Geek | Computer Engineer | PSE Trader | Freelance Photographer

[scion_cho @scion_cho]

How’s EDSA carousel bus today?

[scion_cho @scion_cho]

@gcashofficial Your support team is extremely bad at handling this. Already escalated to BSP, still not getting prompt replies. So confusing!

[scion_cho @scion_cho]

@gcashofficial no responses from your support. I cannot still access my Gsave account. There is a bug in your system!

[scion_cho @scion_cho]

@gcashofficial Please connect me with a specialist who I can work with to troubleshoot. Not canned responses that doesn’t really answer the issue. If I discover a bug in your system, how should I report it?!

[scion_cho @scion_cho]

@gcashofficial 207305623. This is already the second time I posted this and over a week that the ticket is opened. Money saved through Gsave is not accessible for more than a week. Totally unacceptable.

[scion_cho @scion_cho]

@gcashofficial This has nothing to do with the Android issue because I use iOS! Double check on my ticket and you’ll find all the details! Problem is no one is responding there!

[scion_cho @scion_cho]

@slowlovindew @gcashofficial I am experiencing the same issue. @gcashofficial does not care and feel like it’s not a bug.

[scion_cho @scion_cho]

@gcashofficial @gcashofficial 7th day na. Whole day no reply from last nights response. Ano ba yan

[scion_cho @scion_cho]

@gcashofficial no one responding to my open ticket! Day 2 of not able to access by Gsave CIMB

[scion_cho @scion_cho]

@gcashofficial This is already a week long. I cannot access my Gsave CIMB account which has a significant amount. The response has been slow and not treated with priority. Unacceptable for a fintech app. I am escalating to BSP soon.

[scion_cho @scion_cho]

@gcashofficial Please note that I am reporting a bug in your system. I can’t update my profile, which your team is saying I need to do to gain access again to my Gsave.

[scion_cho @scion_cho]

@eyyyyoo1234 @gcashofficial Can you update your profile? I can’t because there are also errors. Yun daw requirement.

[scion_cho @scion_cho]

@gcashofficial Still no response for the 4th day. I cannot access my Gsave CIMB!!!

[scion_cho @scion_cho]

@gcashofficial 207305623

[scion_cho @scion_cho]

@gcashofficial @gcashofficial need your immediate response

[scion_cho @scion_cho]

@gcashofficial GSave not accessible today. Is this expected?

[scion_cho @scion_cho]

@gcashofficial I cannot see the partner banks, especially my CIMB account where I usually get money to replenish my wallet

[scion_cho @scion_cho]

@SKYserves your customer service is the worst. In queue since last night, and agent assigned is around 530am? You expect us to wait for that long and respond immediately early morning? Then drop us off without even offering anything?

[scion_cho @scion_cho]

@SKYserves @mySKYupdates DM’ed you. 2nd outage this week. No customer support available.

[scion_cho @scion_cho]

@SKYserves no internet since last night. Your fb and viber support is non-existent