Sarah

Social worker/attorney, dreaming of better days

[Sarah @scmoody]

@41528737 @imani30473034 @tsp4gov @AccentureFed @johnbgoodman55 @ebeeman 4 hours on hold yesterday and told my loan app is “stuck in an infinite loop” and nothing will happen. Applied 6/20, told multiple times funds by COB. Nope, they wanted to cancel that app yesterday & reapply. “This has been happening a lot lately.” OMG

[Sarah @scmoody]

@41528737 @imani30473034 @tsp4gov @AccentureFed @johnbgoodman55 @ebeeman The loan department has told me multiple times since 6/22 that my loan was being dispersed by COB on each day I called for an update. Guess what hasn’t happened? How is your staff unable to provide accurate information?! @tsp4gov

[Sarah @scmoody]

@JensRache @zfw_t @tsp4gov @JensRache are you supposed to receive direct deposit or a paper check? Not that it matters bc 2.5 weeks is nuts but if it’s DD that’s way worse bc they told me that should take 2-3 days.

[Sarah @scmoody]

@JensRache @zfw_t @tsp4gov OMG! Are you serious? Since 6/22 they told me funds would be sent COB. 7/8 was told spouse approval wasn’t rec’d. I said it sent on 6/20, they said, oh, there it is, we’ll message underwriting to finalize. Still pending.I’m so angry!

[Sarah @scmoody]

@zfw_t @tsp4gov My primary residence loan has been pending for over 3 weeks. Talked to multiple supervisors and every day I’ve called in since 6/22 I’ve been told the funds should be released by close of business that day. Clearly that wasn’t accurate!

[Sarah @scmoody]

@DominionEnergy I was scheduled for a service start today 8am-noon and when I just called the rep saw that note but it was entered for all day. Can’t wait around all day as that wasn’t planned for. Had to reschedule for 3 wks out. #fail

[Sarah @scmoody]

@41528737 @imani30473034 @tsp4gov @AccentureFed @johnbgoodman55 @ebeeman After over an hour on hold, the loan department rep is transferring me to a supervisor (2.5 hour wait) because the rep does not have system access to see why my loan is still pending and operations has not looked into the matter yet #fail

[Sarah @scmoody]

@firstenergycorp I sent a message. I don’t know what’s wrong with your automated phone system but I just received a call and pressed 1 to speak to billing and it just disconnected. This is the 4th time your phone system has failed.

[Sarah @scmoody]

@illuminatingco @firstenergycorp just trying to transfer service and need to speak to someone. Already utilized website. 3rd hold for over 2 hours and gave up. Est. wait time was 20-30 min. Really?!

[Sarah @scmoody]

@AshleySnider87 @imani30473034 @tsp4gov @AccentureFed Oh wow. I finally filed bc I had to even tho they didn’t fix the amounts. Was told 7/22 it was being sent via direct deposit by COB, called today and the rep said she saw no note of that and the loan is still under review. So incompetent or lied to me on 7/22

[Sarah @scmoody]

@RayValli2 @tsp4gov @imani30473034 @sjc_md Nope. TSP says they’ve known about the loan issues since June 3 and still no resolution.

[Sarah @scmoody]

@zfw_t @tsp4gov Also, my spouse was told by a supervisor that his max loan amount of $0 is definitely wrong so she was sending his account over to the “operations staff.” How did #TSP and @AccentureFed fail so hard?! @ebeeman @johnbgoodman55

[Sarah @scmoody]

@AshleySnider87 @imani30473034 @tsp4gov Yesterday the loan department told me they didn’t have access to see my vested balance. Failure by @AccentureFed and #TSP

[Sarah @scmoody]

@zfw_t @tsp4gov This reporter is doing a follow up piece and said many people in the same loan situation have reached out to her: https://t.co/EmTqtUTDbK

[Sarah @scmoody]

@b95951010 @tsp4gov The borrowing limits are listed clearly on the TSP website and it seems like whatever rep you get says a different thing and no one actually knows what’s going on over there (not even the people working for TSP)

[Sarah @scmoody]

@zfw_t @tsp4gov All the supervisors in the loan department “are unavailable because they’re currently in a meeting.”

[Sarah @scmoody]

@imani30473034 @tsp4gov If you have ideas or speak to an attorney I’d be interested to chat. Still trying to get the loan resolved and losing $$ daily. This is so aggravating.

[Sarah @scmoody]

@zfw_t @tsp4gov Will do but I doubt I’ll find anything out that’s accurate by tomorrow when I have to apply for the current wrong max amount (I’m confident the system won’t let me apply for 2 loans for a total of $46k). Let me know if you get any info!