michael albertina

[michael albertina @scoggs70]

@virginmedia picture quality on Sky sports main event is terrible today

[michael albertina @scoggs70]

@kamkamkam5 @Sonos Have the same issues ... Bought 5 sonos speakers over the years ... Nothing more than dust collectors ... Multi room capability takes that long to reset every time you look to use it I resorted to using my Alexa instead

[michael albertina @scoggs70]

@virginmedia If I don't it will never be resolved, so please do. As I am missing services I can only presume I will be refunded an acceptable amount for my inconvenience? I still await my refund from December when I was without service for 5 days?

[michael albertina @scoggs70]

@virginmedia why do none of my apps work after the upgrade to TV360 ... thought I was going to get a better service?

[michael albertina @scoggs70]

@virginmedia When I access Netflix I get a CS2004 error ... when I try and log into ITV I get stuck in a perpetual password request loop

[michael albertina @scoggs70]

@LFCHelp looking for support to log into account...unable to change phone number to receive OTP ... Now told that I am unable to log in to my account as it is locked?

[michael albertina @scoggs70]

@LFCHelp my account is not allowing me to update my phone number; I am unable to receive the OTP to log in? Is there an issue as I've tried by app and by computer?

[michael albertina @scoggs70]

@virginmedia No ... I was hoping they would contact me ... similarly await my compensation claim to be resolved!

[michael albertina @scoggs70]

@JacquelineBolto @JustBeRetro @virginmedia Similar experience, 5 days lost service and I got offered a pittance. I made a complaint bcos I had to pay for remote office space so I could work; they closed it themselves saying it was resolved and I got nothing 🤔

[michael albertina @scoggs70]

@virginmedia I had considered that I had accepted an upgrade to my services when the customer services rep decided to end the chat when I failed to respond in 60 seconds albeit I had often waited for 5 minutes for similar replies?!

[michael albertina @scoggs70]

@virginmedia I'm looking to resolve my previous complaints and look for a reasonable offer from yourselves before I can make a decision.

[michael albertina @scoggs70]

@virginmedia why is it that when I enter a chat it takes 20 mins to get an advisor; they then take an age to respond and when I don't respond within 2 minutes they end the chat. Who's providing the service here. Can't cancel as you won't allow me the time to allow me to do so!

[michael albertina @scoggs70]

@virginmedia The irony was, you decided to close it because you had arranged an engineer ... Virgin did sweet fa ... I did the self help fault investigation and then I requested the engineer. I have received nothing but lies from your online chat service recently.

[michael albertina @scoggs70]

@virginmedia is it acceptable that my service has been down for nearly 24 hrs now? If I require an engineer I have to wait until Christmas Eve? Your compensation doesn't cover the cost of finding alternative office space so I can work?

[michael albertina @scoggs70]

@virginmedia Still waiting for some good news ... Didn't realise you had no customer service helpline, I had to go to cancellations to get a human to talk to! Can someone explain as to why when I raise a customer complaint, your staff close it without discussing it with me?

[michael albertina @scoggs70]

@Kalan76529590 @virginmedia Glad they could support your upgrade, 5 days without TV and internet and another 2 days wait until they have an engineer available! Time to move on I think.

[michael albertina @scoggs70]

@virginmedia Still no service to date ... mis information is rife .... area network issue but the neighbours are ok🤔 no engineer until Wednesday, what's that all about ... no service for 5 days and you will probably offer me a fiver for the inconvenience

[michael albertina @scoggs70]

@virginmedia Who or what am I to believe...however I've been told don't worry all will be resolved on Xmas Eve?

[Back Of The Kop @Backofthekop_]

EPISODE 1 🚨 Back of The Kop: Reds Leave It Late Again & The Boys Book Their Euro Aways

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